Worst customer service ever. They charged me $70 for a Diagnostic test... read more Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.
This was the 3rd time the techs have put my windows down after being t... read more This was the 3rd time the techs have put my windows down after being told they were broken and would not go back up. The first time they had to take the door off the hinge, the 2nd time the window did not go all the way back up and I had to drive home in the frezing snow and this last time was the best. After telling the tech not to put the window down he took me into the waiting area where he told all of us the at 30 years old and 4 yers of college he was only making $7.00 an hour and was tired of this crap. He went back to the bay area only to return and ask me if I wanted the good news or the bad news first...the window was put down and they could not get it to go back up. Over an hour later the assistant manager came in and told me that they just couldn"t fix it after all they were not a garage and didn"t have the tools. Funny because when I came in I didn"t need a garage I only needed an oil change. Another attemp was made but alas the window was still down. The assistant manager was very sorry but I would have to return the next day when the manager was in. I drove home on a major highway at 65MPH, in 100 degree temps with the window all the way down. The next day I returned to the shop early and told the manager that he could have my car as long as he needed and he said he would deliver my car to my work. They did bring my car to my work late that afternoon and the window was up but now there is a green wire that is sticking out of my door panel but my window is up and I will have my oil changed somewhere, anywhere but Jiffy Lube.
