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I had a great experience with Altox automotive as my 2004 BMW 525i car... read more I had a great experience with Altox automotive as my 2004 BMW 525i car had some problem with headlight & seat etc and they fixed everything without any hassle. The two main people Roman and Justin were very friendly and gave a reasonable answer to any question with regard to the repair and tried to reduce the repair cost as much as possible. I would highly recommend to others to go and try Altox Automotive once and you will become their regular customer.
Worst customer service ever. They charged me $70 for a Diagnostic test... read more Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.
