BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOULD NO... read more BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOULD NOT RECCOMED EVEN TO SOMEONE I DIDNT LIKE TO GET WORK DONE HERE WISH OTHERS HAD POSTED EXPERIENCE SO I KNEW THE TYPE OF SHOP BEFORE CHOOSING TO USE THEM HERE IS A SUMMARY OF WHAT HAPPENED AND NOT DONE ALONG WITH REPAIRS THAT WERE DONE WERE NOT DONE CORRECT. JUST A BANDAGE JOB AND ALREADY FAILING ON THE DRIVE HOME FROM THE SHOP AND HAVE TO BE DONE CORRECTLY THIS EMAIL, CALLS AND TEXTS WERE NOT EVEN RESPONDED TO BY THIS SHOP AFTER LETTING THEM KNOW THERE WAS A PROBLEM. To Al and anyone else this concerns, I was contacting you to show once again that I tried to resolve the repair problems, after countless phone calls not answered, messages left and text messages sent trying to resolve the problems with the repairs and what was not repaired on the motorhome. less than 200 miles after picking it up from you, I experienced a mechanical failure that left us stranded on the interstate in Nebraska for four days; I paid you to install a new transmission, but when the transmission was replaced the alignment dowels were not transferred from the old transmission to the new transmission by your mechanics and were missing, causing a misalignment that caused the flexplate to flex and eventually break the center hub of the flexplate out leaving the motorhome totally disabled. Other repair problems include the drivers mirror still loose and installed with wood screw, side tv door when reinstalled not shimmed correctly causing it to chip the paint off at upper left corner hitting tv door frame, tv door latch location being in wrong location causing front latch to not latch, remedied by your employees by moving the front latch to rear latch hole and stating to us to grind some material out of the front latch location if we were to install front latch. Also, some repairs that you were paid to repair in the repair estimate and payments from Travelers and my deductibles were not done, including: All referenced below are from repair estimate companion claim #IMJ8914001: line 11 of the “Repair Rear ramp door trim rt ,” Rear door is still bent at the handle location was not repaired Line 12 Replace rear ramp door grab handle “ only removed the one from the left side and installed on the rt side, did not purchase and install a new handle line 4 r&I Side Door for repairs, line 5 repair side door shell, only the hole was repaired the damage next to door handle and lock assembly was not repaired Line 6 “Refn Add for jamb” door jamb is still damaged and complete door was not painted and door jamb was not repaired looks like white paint was just blotted on the damage area will post original and current photos Line 7 R & I Side Door Glass Was not removed and Installed Line 9 Replace Side door weather stripping was not replaced Line 10 Side door decals and stripes were not replaced Claim Number IMJ8914001: Line 3 R & I Front body cap, loosen and set back for access Front body cap on left side is loose and has something pushing out from the inside of the repair was not fully reattached Line 4 Front body cap on left side is loose and has something pushing out from the inside of the repair was not fully reattached, body is cracking along with new paint Line 6 Repl A/M Windsport decal, Windsport decal was not replaced Checks were received by your business and deposited and full payment of deductibles and supplement. Once again I will forward this my receipt, repair / payment estimates and all corresponding text and phone logs along with original photos and progress photos over to Travelers insurance also with photos of the motorhome currently, damages not fixed and the repairs done and the repairs that were not done and repairs that were not to there specs laid out in the estimate and are already failing causing more damage to the motorhome. I will let travelers proceed how they see fit to recoup there money and cover the damages to the motorhome with the current condition and the repairs that need to be corrected and items that were not done but paid for. I now understand why the only option I had to pay to get my motorhome was either wire transfer before pickup of the motorhome or cash at time of pickup and you would not take a business check or card of any kind. Respectfully Travis
I have lived in the area over a decade, and Tuffy has seen many (if no... read more I have lived in the area over a decade, and Tuffy has seen many (if not all) of our family vehicles. Some needed more repairs and upkeep than others, but Paul is definitely someone I trust. Just a few weeks ago we were going out of town for a funeral and decided to bring it in before we left. Long story short, we brought it in for an oil change and Tuffy found a major issue that needed to be repaired immediately. Tuffy not only saved us the danger of breaking down on our way to the funeral, but they worked out an arrangement with Enterprise to rent a 15 passenger van for my large family! We make it to the funeral safely and returned to have our vehicle repaired and ready to go. Thanks Paul and everyone at Tuffy! David G. Bourbonnais, IL
The owner Tahseen and his guys took great care of me and made effort t... read more The owner Tahseen and his guys took great care of me and made effort to bring me in on the repairs, explaining things every step of the way. My car was in and out of the shop for a major issue with the rear differential. The price was fair and they gave me a loaner Jeep to drive while they worked on the car. Paul (the guy who worked on my Volvo) made sure to stay in contact regularly to let me know what was going on and to ask whether or not to go ahead with certain repairs. After my initial repair, I was in an accident where the car spun off the road and rolled onto its side late at night. Tahseen and Paul went above and beyond to make sure everything was alright. After to car was towed to Tuffy, Paul came to the shop personally and made sure my brother and I had a car to get home. Tahseen called to make sure my brother and I were okay. The accident beat my car up but the guys at Tuffy took great care to make sure everything went smoothly. My used Volvo runs better now than it did when I first bought it. These guys will treat you fairly and take care of you, I wouldn't take my car anywhere else for major work. Thanks Tahseen! Benjamin H. Bourbonnais, IL
