I was pretty excited about Wrench. They came to me and did a diagnosis... read more I was pretty excited about Wrench. They came to me and did a diagnosis on my vehicle. Said they would need to order parts and reschedule an appointment. I was excited that the $75 diagnosis feee would go toward my repairs. They returned for the second appointment and the parts ordered weren't the correct parts. I never heard from them again... I had to pay another mechanic another diagnosis fee. I was pretty bummed. ? I think this service would be great for simple things, Oil change, etc. but if parts need to be ordered, I'd suggest a brick and mortar. Ryan S.
Picked up a coupon from Groupon that included free oil changes. I went... read more Picked up a coupon from Groupon that included free oil changes. I went in expecting to be met with a cold shoulder and a hurry-up-and-get-this-guy-out-of-here feeling. I was wrong. I came in and was greeted right away by the owner himself. While I was waiting on my car to receive an oil change the owner sat with my girlfriend and I for a good 15 minutes talking to us and making sure everything was going well while explaining his business and passion for good service. The oil change was done in a timely manner and everything went smoothly. There was not even a hint of upselling and I never felt uncomfortable while there. I live in Schaumburg and this is a little bit of a drive just for an oil change but now that I have been there once I don't think I will go anywhere else for future service of my vehicle. The entire management and floor team there were very professional and friendly. It is also located in an easily accessible location and well-kept neighborhood. I am going back this Saturday for another oil change and I look forward to speaking with the owner again to let him know what I think of his business. As a new resident to Illinois I am happy to know I have found a trustworthy auto business.
