Based on a referral, I dropped off my motorcycle at Hertitage HD on Oc... read more Based on a referral, I dropped off my motorcycle at Hertitage HD on Oct 29 for repairs for rear end damage from a recent accident. Their service writer named Chris G. assisted me to review the damage to the rear fender, turn signals brake light and saddle bag and crash bars. I provided Chris the accident report number and the insurance information from the other driver so they could provide the repair estimate to the insurance adjusters. Chris indicated they will have the repair estimate to insurance the next week. I contacted Heritage on Nov 18 to inquire about the repair estimate since the insurer hadn't received it yet. One of the other service writers indicated that they already forwarded the estimate to the insurance adjusters but called back an hour later to state that they called me to approve the estimate and it wasn't forwarded to insurance. It still took several weeks for Heritage to submit the supporting pictures to the insurance adjusters and the repairs were approved in December. I paid the parts charges/deposit to start this repair service and asked the staff about any issues or concerns with the pending repair service and they indicated there are none. I started calling Heritage HD in early April for updates on the service and was informed they are experiencing problems painting the motorcycle but provided no expectation for expected completion. I called on May 16 and spoke with the service department and was informed the repairs and painting are completed and the bike is ready for pick up. I stopped at the dealership last night to pick up the bike and service writer brought out from the shop area and parked it outside. I walked out to inspect their work and notice the turn signal was still broken and there was still damage to the rear fender, saddle bag, crash bar and other items. I pulled off the saddle bag and found the rear fender was STILL PUSHED INTO THE REAR WHEEL AND WAS NEVER WORKED ON BY THE HERITAGE TECHNICIANS. My motorcycle has been at Heritage HD for 6-1/2 months for these repairs and their staff brought the bike to me with broken parts on it! Their staff couldn't be bothered to walk around the bike to inspect it for thirty seconds to make sure it is was safe drive nor verify that they completed the service work! 6-1/2 months. They didn't fix one thing on my motorcycle and were ready to let me drive out of their dealership with the same broken parts on it!
This is the worst experience i ever had. I thought of taking the 2012 ... read more This is the worst experience i ever had. I thought of taking the 2012 Honda odyssey and it seems my credit and debit ratio doesn't gave me 0.9% APR then i dropped off buying it and even informed the sales person not to do any credit checks as i know it would spoil my credit history and they confirmed me that they wouldn't do anything. But after couple of days i could see 7 credit checks on my history that to 2 itself in simultaneous days of Honda. When i tried to reach the bank/Credit unions to find who has done the credit check i come to know that it is from Honda. When i tried to contact the sales person he told that he has given my details to honda and he doesn't know anything and asked me to contact finance deparment.when i contacted fin ance department they picked up the phone and told that they would respond back but they didn't and also none of them responded back and even picked up my phone
AVOID THIS PLACE, SALES STAFF ARE TOTAL D BAG, LYING SCAMMERS!! TOTAL ... read more AVOID THIS PLACE, SALES STAFF ARE TOTAL D BAG, LYING SCAMMERS!! TOTAL WASTE OF TIME HERE. i visited here looking at a motorcycle and this sales guys comes up to me flapping his lips while i'm looking at the bike i was interested in. this idiot didn't know i had over 7k on me ready to buy but he was such an idiot, extemely annoying that i just walked out of there. they also claim they are one price and will not go down, ridiculous when they charge thousand over KBB or NADA value, and tax and fees on top of that. People, please do your research before buying, and I highly recommend buying form a private owner (NO TAX OR FEES, large amount of $$ saved!!) Arlington Motorsports is total garbage, avoid this place.
