I want to post a review about this company before anyone makes the sam... read more I want to post a review about this company before anyone makes the same mistake I did. I ordered a center cap for my rim on my Jeep was told it was out of stock but they could get it in two or three weeks after waiting three weeks called back to see if it arrived I was told then it would take Three months. I found the part and called back to have them cancel the order and refund my money, they told me NO REFUNDS you could have a in store credit so what their telling you by that is to come in and spend even more money with them whether you needed or not because there is nothing in their store that costs 65 dollars this is a way to spend more money with them instead of doing the right thing and refund your money. If you are thinking about getting work done by these guys you better think again any Company that does Business like this you don't want to bring your car too if I were you I'd go somewhere else where they won't cheat you.
This is a very convenient location for me,and my family has used Frank... read more This is a very convenient location for me,and my family has used Frank's for years. The service is great and the prices are always on point. I really like being able to drop off my car, then walk across the street and catch the metra into work.
Picked up a coupon from Groupon that included free oil changes. I went... read more Picked up a coupon from Groupon that included free oil changes. I went in expecting to be met with a cold shoulder and a hurry-up-and-get-this-guy-out-of-here feeling. I was wrong. I came in and was greeted right away by the owner himself. While I was waiting on my car to receive an oil change the owner sat with my girlfriend and I for a good 15 minutes talking to us and making sure everything was going well while explaining his business and passion for good service. The oil change was done in a timely manner and everything went smoothly. There was not even a hint of upselling and I never felt uncomfortable while there. I live in Schaumburg and this is a little bit of a drive just for an oil change but now that I have been there once I don't think I will go anywhere else for future service of my vehicle. The entire management and floor team there were very professional and friendly. It is also located in an easily accessible location and well-kept neighborhood. I am going back this Saturday for another oil change and I look forward to speaking with the owner again to let him know what I think of his business. As a new resident to Illinois I am happy to know I have found a trustworthy auto business.
