Based on a referral, I dropped off my motorcycle at Hertitage HD on Oc... read more Based on a referral, I dropped off my motorcycle at Hertitage HD on Oct 29 for repairs for rear end damage from a recent accident. Their service writer named Chris G. assisted me to review the damage to the rear fender, turn signals brake light and saddle bag and crash bars. I provided Chris the accident report number and the insurance information from the other driver so they could provide the repair estimate to the insurance adjusters. Chris indicated they will have the repair estimate to insurance the next week. I contacted Heritage on Nov 18 to inquire about the repair estimate since the insurer hadn't received it yet. One of the other service writers indicated that they already forwarded the estimate to the insurance adjusters but called back an hour later to state that they called me to approve the estimate and it wasn't forwarded to insurance. It still took several weeks for Heritage to submit the supporting pictures to the insurance adjusters and the repairs were approved in December. I paid the parts charges/deposit to start this repair service and asked the staff about any issues or concerns with the pending repair service and they indicated there are none. I started calling Heritage HD in early April for updates on the service and was informed they are experiencing problems painting the motorcycle but provided no expectation for expected completion. I called on May 16 and spoke with the service department and was informed the repairs and painting are completed and the bike is ready for pick up. I stopped at the dealership last night to pick up the bike and service writer brought out from the shop area and parked it outside. I walked out to inspect their work and notice the turn signal was still broken and there was still damage to the rear fender, saddle bag, crash bar and other items. I pulled off the saddle bag and found the rear fender was STILL PUSHED INTO THE REAR WHEEL AND WAS NEVER WORKED ON BY THE HERITAGE TECHNICIANS. My motorcycle has been at Heritage HD for 6-1/2 months for these repairs and their staff brought the bike to me with broken parts on it! Their staff couldn't be bothered to walk around the bike to inspect it for thirty seconds to make sure it is was safe drive nor verify that they completed the service work! 6-1/2 months. They didn't fix one thing on my motorcycle and were ready to let me drive out of their dealership with the same broken parts on it!
Beware if you previously used Bob's BMW as the new owners are far from... read more Beware if you previously used Bob's BMW as the new owners are far from competent. The pan gasket they replace needed to be redone multiple times due to leaks and never stopped leaking. The final straw was nearly wiping out when these "mechanics" forgot to tighten my throttle assembly almost causing me to bail while driving home.
AVOID AVOID AVOID Honda Northwest! I bought a bike from them 3 weeks l... read more AVOID AVOID AVOID Honda Northwest! I bought a bike from them 3 weeks later the stator went on it. I took it back thinking they would help me considering I didn't even make my first payment and had a major breakdown on my first road trip. Instead the GM JASON LIED AND STARTED SWEARING AT ME because he told me the reason it went is when I put a new battery in it was the right battery 14BS but had the wrong ports and the bike didn't get a "proper connection" and that burned out my stator. When I put the new battery in it started right up and I was two hours on my way home stopped for gas and it wouldn't start again. It died three times on my way home having to jump it off my cousins bike. and I talked to a number of certified mechanics even other Honda dealers and they ALL tell me he lied and is just trying to put blame on me so he doesn't have to pay for it. Two ways to hook up a battery the wrong way and the right way if it wasn't hooked up right my bike would of never started. They are cheats and only want your money as soon as you sign the paper and walk out the door you are as good as garbage to them. I wish I would of never bought from them and will tell every soul I know to run fast and far away from those scam artist cause even their corporate office won't help you cause they are independently owned so you are on your own. I should of known better when their parts guys are the ones on the floor selling bikes as well. Very low class and unprofessional. CHRIS WAS THE SALESMAN/PARTS employee who sold me the broken junk and told me there was 0 wrong with it. I see Chris is usually the 5 star review on any site so don't believe the good review from a employee take my advice a guy who actually got scammed by them and is not on their payroll!
