Was told 900 some for the starter and was promised to be done before t... read more Was told 900 some for the starter and was promised to be done before the end of the day. Then get a call saying it's gonna be another 150 for a bolt they broke from the frame. And then didn't get it back til the next week. Was not happy with the service or the communication. Luckily we were able to get financing but they could have been more careful on the bolt and not charge more for what they already quoted. Now I remember why I don't go to these guys
Took my car in for overheating issue that turned out to be my thermost... read more Took my car in for overheating issue that turned out to be my thermostat housing(plastic piece). as well as dead battery. Was charged around 800 dollars for the repair(60 of which is coolant in which if youve ever purchased a gallon of coolant for 15.99 is laughable). Upon picking up my vehicle noticed they let the power steering run completely dry, to the point my wheel would not turn (they had to have had a difficult time just to get it parked). Upon inquiring about the issue they stated that since they put in my tech notes my rack and pinion was leaking (cause of low power steering) and since I didn't repair the 1000+ dollar fix to repair my rack and pinion they decided I also didn't deserve a top off of powered steering fluid even though I had brought it in well aware of the leak making sure it was full before hand. Then after driving around for about an hour noticed that my security system had been set off which would cause my horn to randomly go off blazingly loud constantly (I have NEVER had any issues of this prior). When inquired about I was first told I had a faulty aftermarket security system, I then left because they told me essentially they were going to recharge me now to take this system out as well as retest the battery (which makes no sense to retest the battery as it was already core charged and tested previous to the repair) after stating I was unhappy with the body of work to begin with and I was not gonna give them any more money , I left. I then parked at my house in which my horn began blaring again I took it straight back to the repair shop still honking over a 5 minute drive (embarrassing me in front of the entire town) I was told after he messed with cords in my car that it was actually a short circuit that he would have to pull apart my steering wheel fixture to fix. Overall TERRIBLE effort as well as body of work. They had my vehicle over a month and you can very clearly tell they spent all of a couple hours the day before they repaired my car . Will say the owner was willing to hold a conversation and hear my frustration but at the end of the day the owner is on the floor and allows poor and shotty work to come out of his garage and then will defend it on the back end. When people are paying large sums of money for a bad service this is completely inexcusable. I would have my car towed 100 miles before I ever allowed Hancock repair to touch my vehicle again. 0/10.
Great work, you can bring the parts you want installed. So no parts m... read more Great work, you can bring the parts you want installed. So no parts mark up, and labor rate is good, no dealership rates!
