Owner Bryan Newell is a stand up owner and a stand up man. It is a ra... read more Owner Bryan Newell is a stand up owner and a stand up man. It is a rare occurrence to have a shop owner willingly acknowledge that an error occurred in their shop and then take responsibility for it. Bryan represents auto repair shops and Walcott, IA in an amazing way. Traveling in late June of 2017, we had to stop for a new alternator in Walcott, IA. After Newell's completed the repair in short order, due to a short time frame, we were on our way. Eight hours later, we had to pull over and get the car back in a shop. Bryan apologized and took responsibility for the situation and the shop fees to correct the situation. We were amazed by Bryan! I was told by others before we had our repair work done at Newells Automotive that Bryan was a "good guy." We agree. Walcott, you have a great small business owner in Bryan Newell! Thank you Bryan!
I am extremely disappointed with this place. They are obviously trying... read more I am extremely disappointed with this place. They are obviously trying to scam people. I went in with a virtually bald front passenger tire. Told the guy at the counter (Gary or jerry) that I needed the front passenger tire replaced and then which ever other one was the worst. They said it would take an hour and a half but they would try to hurry. Well, it took them slightly over 3 hours to finish the job (2 tires, alignment, and one headlight). Here comes the reason I decided to write a review. Turns out they decided to replace my best 2 tires and lie to me about it. The bald tire is still there! They told me they moved the rear tires to the front and put the new tires on the back which is a complete lie. So I spent $525 and over three hours there and left with the same problem I came in with, plus now they have disposed of the 2 good tires I did have and I have to go and replace 2 more tires.
