For a fee of $250, they agreed to perform a comprehensive evaluation o... read more For a fee of $250, they agreed to perform a comprehensive evaluation of my RV and prepare an inclusive estimate to perform the work. In the fall when the RV was dropped at their shop, it was specifically noted that if repair costs approached the $3000 range, it would not be worth proceeding. I inquired about the estimate over the next month, and was told it may be another month or two before the inspection would be performed, but with assurances that nothing was amiss. Two months later, I received a call indicating they had already performed extensive repairs, and that they “just wanted to let [me] know”. I reminded them they had only been authorized to prepare an estimate and requested cessation of repairs immediately. Three weeks subsequent, I received an invoice for $7200, noting all repairs were complete. I contested the invoice, invoked legal counsel, and ultimately ended up paying approximately half the invoiced amount in order to repossess my RV. On top of their despicable business ethics, it was discovered that their repair work was haphazard, unprofessional, and incomplete. Additionally, they failed to drain the water system following their diagnostics while the RV was stored outside, resulting in ruptured water lines and a burst water heater that required an additional $1000 to repair. After this debacle, I read other online reviews that unfortunately revealed similar experiences from other customers. Please avoid this business if at all possible, and use the utmost caution if you choose to patronize them.
We were traveling through the Idaho Falls area when we had a leaf spri... read more We were traveling through the Idaho Falls area when we had a leaf spring break on our trailer. The techs and service folks were nothing short of phenomenal. The service was fast, professional and the cost of the repair was very fair. Thank you to a great team who wasn't our to take advantage of a stranded traveler from Arizona. Until you're stuck in a similar situation you can never understand how much this kind of service means.
I could not be happier with the guys from Eagle Rock RV! My wife was b... read more I could not be happier with the guys from Eagle Rock RV! My wife was broke down just outside of Idaho Falls, I just about called everyone in the phone book when someone turned me to Eagle Rock. Not only did they get my RV in for service the very next morning but also took extremely good care of my family! I wish they were in my hometown so that I could go there all the time and know that I am getting well taken care of. I could go on for ever about how great they are, But I just want them and everyone else to know they are the best service I have EVER received.... Thank you to all the guys that brought my family home safely to me!! Words will never truly express how thankful I am for all you guys have done to be the BEST! Thank you to John and all the guys from Eagle Rock RV!
