Do not take your care here for service. Our car was towed there one... read more Do not take your care here for service. Our car was towed there one evening because it wouldn't start. It turned out to be a bad battery. In all it took six full days to replace the battery and fix one extra problem they found. Poor communication, they rarely updated us on progress. Calling them on the phone we couldn't get to talk to anyone who knew what was going on with our car. I don't think they looked at the car until day 5. When my wife went to pick up the car at 7:00PM on day 6 it took them an hour to find the paperwork, finish it and give her the keys. $220 for the battery and $500+ for the engine mounts. The next day I talk to the service manager and his attitude was what did you expect without an appointment. You should make an appointment three weeks in advance. Like I can plan a battery failure in advance. He went on and on about how busy they were and their customers that make appointments were more important than a tow in. There are other places in Omaha that do good work. Save yourself the frustration and just take your car somewhere else. Once they have your car they do whatever is convenient for them.
I would like to share my experience I had today with Hand Picked Auto.... read more I would like to share my experience I had today with Hand Picked Auto. I have bought brand new cars from big named dealerships and buy-here pay here dealerships in the past and now recently in my new search. I have to say that overall, this was the best experience I have ever had. I do not have the best of credit due to past issues and lofty student loans, naturally customers like myself are a little more time consuming. Marty and Terry did NOT show one ounce of inconvenience in helping find a car and a loan right for me. There was once a time when I walked into a dealership with A+ credit and never treated as kindly as I was today at Hand Picked Auto. Marty and Terry are amazing!! They were anything but "typical salesmen". There was no judgement on the credit, they did what they could based on exactly what I had to work with, and above all it was fun. Marty and Terry have great personalities and when it comes down to it, they are good people!! I went in today at 2:30 and they stayed late to ensure I could drive away in my new car. You really are blessed to have such a great team working for you. I would recommend your business over any other, any day. Thank you, Lindsey
Had no problems finding out what the clanking noise was. Fixed it and ... read more Had no problems finding out what the clanking noise was. Fixed it and said that I was still under warranty. They were great to work with and gave me an ipad while I waited in the service lounge.
