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I’m only posting this review because I’ve gotten several emails about ... read more I’m only posting this review because I’ve gotten several emails about reviewing yall. I usually never say anything if I have somthin bad to say. My experience here was pretty terrible. However, I’ll start off by saying the guy at the counter and the attitudes were all great. But when it comes to the service part… that’s a whole other situation. My first impression when I got my car back was it smelled like a sweaty man had been driving it around. Then the radio came on to some super loud hip hop (which I love but obviously not my country presets). I realize that when you change the parts that y’all needed to change that you may have to go drive it around a little to make sure the breaks are working properly. But.. like for real? It smelled SOO nasty. Then as im driving out I notice the breaks were squeaking… they are still squeaking a week later… I love attention to detail so cleaning whatever funk is causing that would have been nice. Lastly, and most importantly, I’m very very conscious of the cosmetic condition of my newer ford mustang. It’s been my dream car since I was a little kid and I finally got one less than a year ago. I don’t race it or push it whatsoever. I have a perfect driving record and never been at fault in any accidents. That’s why I was extremely surprised to see some nasty curb rash on my driver side front AND back rims. Practically new painted rims. So now y’all probably understand why I would never want y’all touching my car ever again. After a $500+ job I would expect a little more care. Really frustrating. Lesson learned… Don’t just go to a repair shop because it’s right across the street from where you live.
PLEASE READ IF YOU’RE CONSIDERING USING THIS BUSINESS! I currently ... read more PLEASE READ IF YOU’RE CONSIDERING USING THIS BUSINESS! I currently have a BBB and Napa suit filed against this service center. I have a 2002 Mercedes ML320. I’ve had this car for years. It’s my baby and I recently had had some intermittent air conditioning issues. I work in Marietta, so I was looking for a service center nearby. After going to Jennifer (manager) I was told they would take care of the car no problem. After having the car for a week, I was told it needed a new fan clutch, so I ordered one from FCP Euro (European parts supplier). I gave it to them to install and got a call a few days later. During this call, I was told it needed a new fuse box. So I ordered that as well. I delivered it and they said they would have it buttoned up in a few days. Two weeks goes by and I have called twice and heard nothing in return. I then show up and am told the car has electrical issues and was botched. I was also told that only mercedes could repair the car. After the washed their hands with my car, I paid them 650 for nothing and picked the car up. I go to pull out of the driveway and every light comes on in the dash and the car shuts off. I get it to my office where I have a friend inspect it to find the fuse box isn’t screwed in and wiring harnesses are hanging everywhere. I call and speak to Jennifer and she asked for me to drop it back off. I dropped it off and they tried to pin my new fuse box as the issue. So I had them install my old one back and told them to diagnose the issue with the ac since it still wasn’t fixed. At this point I have filed a complaint with NAPA (corporate affiliate). I was told to leave my car with them till it gets resolved. At this point they have had the car for other a month. I was told they were ordering the parts and would get it taken care of. Now it needed a new compressor and harness. I wait a week for the pricing on that and get nothing. So I called earlier today and was told the part couldn’t be ordered. I told them I was coming yo get the car. After getting the car home, I got up under it to find the compressor was unplugged and the wiring harness was frayed but fixable. I got some electrical tape and plugged it back in and all was well! So after 650, 2 months, and lots of of frustration, I’m beyond upset. I’ll continue to fight the battle on my end, I want to warn you. I picked this service based off its great reviews. But these reviews are not what I experienced. Please stay clear of this service center because not only are they going to rip you off, but they are going to tear up your car too!
