On today 01-05-2016 at approximately 3:30pm- 4:00pm, I went to the Ult... read more On today 01-05-2016 at approximately 3:30pm- 4:00pm, I went to the Ultra Klean Hand Car Wash to get my car clean as I have done for the last 10 years, I don't know when it change its management; however, my complaint is surrounding the unprofessional behavior of one young man. While I can say that my experience with this car wash has been favorable, on this day it was not. After paying and tipping my cleaner, I proceeded to get into my car, only to find out that the cup holder was still as filthy as when I came in, I informed the cleaner of its uncleanliness and the younger man, who was new, said no problem Miss, I'll clean it now (Very Respectful); However, when I went to place my laundry bag back into my hatch back trunk, I noticed that they had failed to vaccum the back of my hatch back, thus the pine needles from my Christmas tree was still in affixed to the hatch back floor and back seats cover. This oversight was quite disturbing to me because I constantly find myself having to repetitiously ask the cleaners to go back and clean general areas of the car that as professional cleaners they should know should be clean before turning the car back over to the customer. When I expressed my concern and frustration to the young man, who stated, "Listen Lady, if you don't tell us to clean the trunk area, we don't go in and clean people trunks, but if they ask us nicely to clean their trunk, we do it. But you have to ask us." I advised him that I said when I pulled up for service, I said to him that I would like to have my car clean both in and out, and the back as well. He said okay, but failed to do it.
Sold me a VIP Gold Card Member ticket (paid $40 for two car washes and... read more Sold me a VIP Gold Card Member ticket (paid $40 for two car washes and one free. I used my first two tickets and when I went back for my free car wash, I was told they no longer honor VIP tickets. There was no expiration date on tickets nor any advertising stating such. They're explanation was that it was a promotion that the last manager was running and he no longer worked there. Priced to high for the quality of work and customer service they provide. Don't waste your time with them. Wash your car yourself and save your money.
