I found a truck online and conducted my negotiating over the phone. I... read more I found a truck online and conducted my negotiating over the phone. I called ahead and told the dealership I would be there around dusk. When I arrived at the dealership it was starting to become dark. They gave the truck a "courtesy" wash prior to my arrival to ensure it was clean and ready for the test drive. The truck drove beautifully so I purchased it. The sale itself was very smooth. My original salesman handed me off to Jerry Howell who completed the sale. The next day (after the vehicle had dried), is when I saw everything wrong with the truck. There were two scratches (one on each side) completely up and the entire body. Also, the rear bumper was bent to the point the tailgate wouldn't lower without pushing the body out. I put the window down on my way into work and heard the worse squeaking sound of my life. The worst part, I looked under the truck and saw the entire underbody was completely rusted. I opened the hood and discovered even more rust. My "courtesy wash" from the night before was actually meant to hide the rust and damage. I immediately contacted Jerry and told him of the issues with the truck. He told me that he would send me a truck the next day and take care of all the issues. He sent a small SUV that wouldn't even hold the three car seats for my kids. I called him again saying that I need a truck so I can fit the car seats in it to move my children around. He apologized and said he would send a truck the next day. Next day arrived, and I received a slightly larger SUV. I told them thank you although it was the wrong vehicle as at least I could fit my children in it. He told me my truck would be fixed in a day and I would have it back. Three days later, I finally received the truck. I inspected the truck and NOTHING was fixed. Instead of taking the time to fix the truck properly, they had the mechanics simply paint over the rust to try and hide it. Again, I notified Jerry and Richard Daniels (the owner) of the issues I was having with the truck I purchased less than a week prior. They both assured me the problems would be fixed. They brought me a full size truck the following week and said they would begin repairs and let me know it was finished. Upon inspecting my truck, they decided it would be easier and cheaper to "upgrade" me to a different truck than fix everything wrong with the current one. I told them to send me some numbers and we could see if it is doable or they could fix my truck. The numbers they sent me were absolutely absurd. They ranged from 7,000-10,000 more than what I originally paid. After I told them that I could not afford a bigger payment than what I already had, Jerry became very rude to me on the phone and kept talking down to me as if they were doing me the favor of fixing the vehicle they said was "like new". Bottom line, this dealership will do ANYTHING to make a quick profit to include screwing the customer over. It is worth the extra money to buy a car from ANY other dealer. I notified the Better Business Bureau and received a phone call from Richard Daniels shortly after. He reassured me that he would personally ensure the truck was fixed so I gave the dealership a second chance. The dealership picked up my vehicle and had it for two weeks. Richard Daniels and Jerry Howell reassured me they both looked over the vehicle and it was perfect. When they brought the vehicle back to me, it was very obvious the dealership performed quick cosmetic fixes hoping I wouldn’t notice. They didn’t repair the rust damage or even knock any of it. It looks like they applied a second quick coat of paint and hoped I wouldn’t notice. I am EXTREMELY disappointed in the professionalism of the dealership and would NOT want them to sell a car to my worst enemy.
