For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church R... read more For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church Rd. I started questioning the service and honesty after having brakes replaced multiple times. Each time they told me something else was wrong. So I had rotors replaced, brakes were still bad. Went back they said now I needed new calibers,brakes were still bad. Went back again, they said one of the calibers was faulty and needed replacing. My brakes were still now working properly but at this point I had given up assuming it was just old car. Once I started having tire and brakes problem not long after this I went to another shop. I also began looking up my tires plus history to share with the new mechanics. They showed me that not all the calibers were changed (despite me telling tires plus repeatedly that my brakes were not working). And that everything needed to be replaced again. They took me to the back to show me. As I looked at my service history not only did feel I was scammed on work done on my car, but I had purchased a total of 8 tires in 2 to 3 year span (with road hazard) and was now on tires again 9 and 10. Not only is that a ridiculous short time needing tires but they never once gave me free or discount for the road hazard. I have contacted their corporate office. I received one email saying someone would be in touch with me. I have yet to hear back from them. I will say the manager at the location eventually offered to repay the calipers but since the job was not done fully and properly as well as the tire situation I didn't feel this was fair.
I don't know how they do it, but Mitch and his guys are good, cheap, a... read more I don't know how they do it, but Mitch and his guys are good, cheap, and fast. My 2006 GMC truck would give me all kinds of fits when I drove it. It would run great, then die, then barely run, then be great again... It was really frustrating! My local shop said it could be several possibilities, but wanted to start by doing a tune-up and go from there. I wasn't impressed with their guesses; I wanted a solution. I went online looking for a better deal. I found Shaw Auto Service and gave them a call. I told the guy on the phone what was up and he was honest about it - he said he didn't know, but they would figure it out. Keith came out later that day, did about an hour of testing, and told me I needed a fuel pump - guaranteed to fix my problem, he said. Well, when he got to the fuel pump he found a bad wire and fixed it. I got to take the $250 pump back to the store, just paid for his time, and haven't had any problems since. Just awesome!
These guys were absolutely fantastic! They were upfront and honest wit... read more These guys were absolutely fantastic! They were upfront and honest with me and the prices are very reasonable! I will continue to go back to this location for any other problems I might have.
