Very kind and knowledgeable. Tommy knows everything there is to know a... read more Very kind and knowledgeable. Tommy knows everything there is to know about German vehicles.
"DON'T LET THE BUTLER DO IT" ShouId be zero stars. I took my car in f... read more "DON'T LET THE BUTLER DO IT" ShouId be zero stars. I took my car in for not having air. They replaced AC system. Picked my car up on a Friday evening right before closing and noticed a vibration and loud whinning sound when the car is idled as well as the fan was speeding up and slowing down depending on if I use gas pedal. Took car back the next Tuesday. Butler call me and sad all that noise and vibration is coming from needing a motor mount and I needed an alternator for the fan issues. Now keep in my mind I only went in for no air. We approved the repairs anyway. Car continued to have the same issues after doing all of the new repairs. They said let them keep the car over the weekend and they will replace the compressor because I told them that's the only thing that changed on the car before all of these issues. Got a call saying they changed the compressor and car is ready but it's still having the same issues. Since I wasn't satisfied with that explanation, we now have a new problem "CVT transmission" is causing the whinning and vibration. I picked up my car and took it to another shop the same day. I found out Butler broke a bolt while replacing the compressor. They never disclosed this to us. Keep in mind they supposedly put two compressors on the car. We had Butler pick up the car from the second shop to remove the broken bolt. After that visit, we had Butler take the car back to the second shop to verify the work. This time the bolt wouldn't tighten. This led me to believe the broken bolt was still in the compressor. Took the car to a different Butler to fix the bolt. I took my car to two other shops and there's nothing wrong with my transmission. I guess I'm stuc with this more than likely refurbished compressor!! A shade tree mechanic could've done better work than this.
Love this place, always polite and takes the time to explain any issue... read more Love this place, always polite and takes the time to explain any issues my vehicle has Rebecca W.
