Blackwell Automotive is the most knowledgeable, professional, courteou... read more Blackwell Automotive is the most knowledgeable, professional, courteous, and honest business that I have ever had the pleasure of doing business with for many years. I would highly recommend them to everyone.
I have never written a review in my life-good or bad. This isn't reall... read more I have never written a review in my life-good or bad. This isn't really a review, but more of a word to the wise. I'm only sharing my experience. You can do with it what you will. I had my 2004 c240 towed here with transmission problems (wasn't shifting). Like you, I did my research beforehand, and decided this was a reputable place, based on reviews I read online. I took a half day off work and paid wrecker $125 to tow my car there. They called me three days later and advised me that my tranny was beyond repair, and the only fix was to rebuild it at the cost of 5k-6k. They also advised that they don't install used parts so my only option with them was to rebuild. (Charged me $350 to tell me this btw) Considering the car isn't worth much more than that, I took another half day off and paid wrecker another tow bill to have my car taken to a different German auto shop within a mile of this place, that would install a used transmission for a fraction of that. Based on what Bavarian diagnosed I had the other shop pre-order a used transmission to have ready to replace bad one-which they did. They called me back the next day and advised me that the tranny wasn't bad at all, it only had bad conductor plate, which they replaced, did an oil change and tune up for 1k. Now In two days, my car is running and shifting as well as it ever did. They didn't charge me a penny for wrongly having them order and ship the used transmission to them(and back)that wasn't needed to start with. This other German auto shop will definitely get any automotive work I need done, from now on-foreign or domestic. A good, honest mechanic is extremely hard to find. I'm not saying don't use Bavarian, I'm only suggesting that if they quote you an expensive repair, take a trip less than a mile down the road, for a second opinion, it very well may save you quite a chunk of money. It sure did me. I even offered to split the cost of their "mis-diagnosis" just to try to recover some of my lost time and wages and keep it fair for everyone. Guess what they said. Believe me it was worth every penny I paid just to find the other German auto shop.
I cannot say enough about Blackwell. If I take my car in for a repair ... read more I cannot say enough about Blackwell. If I take my car in for a repair I think it needs, if it doesn't need it, they tell me and don't fix it just because. I trust them 100%. I had my car at the dealer for a new transmission (under recall) and of course they told me I needed brakes. I took it to Blackwell and they said no, your brakes are fine. Thank you to Tom Blackwell and Cristy(spelling) for always being professional! Suzanne Z.
