Wife took our 2001 Hyundai Sonata up there to have new rotors put on, ... read more Wife took our 2001 Hyundai Sonata up there to have new rotors put on, brakes put on and an oil change. Wife's grandmother asked why the car was RPM'ing up to 4000rpm and wanted the shop to look at it. They told her she needed a new throttle body(Said it had a 2002 throttle body in it and it wouldn't work with a 2001 so they needed to change it) they replaced her throttle body with one they most likely pulled out of a car at the junkyard. The "newer" throttle body they installed had paint marks the manufacturer marks on OEM parts(clearly it wasnt tested to see if everything works). Took the car home after 3 days it wasn't even a few minutes after 5:30 when we picked the car up from the shops lot, got in cranked it up and the engine was struggling to even stay cranked it was shaking very hard and was making a lot of noise. When put into gear the car shook to the point of making the mirrors and everything fall forward. We took the car home called the shop the next day and explained the situation. They told us to bring the car back up there and they would take another look and it would only take a hour and they would call us back. After several hours we received a call back and they said it was working fine now and they just adjusted the throttle cable. When we arrived they said they ran a test and now we needed new coils(yet we have never had this code before nor did we have a check engine light until the shop messed with our car). We left the shop because we didn't have the money and took the car to Autozone and had them reset the engine light and read the codes for us. Codes came back as we needed new coils and there was an evap leak. Guy at autozone quickly realized that the guys at Stop and Ride had kindly switched our spark plus wires around making the car misfire and that's why the car started reading a misfire and jerking after we took the car to stop and ride. We rode around and it seemed a little better and after the Check engine light came back on we returned to autozone and had them run another test, this time no Coil misfire (what a coincidence) and was just reading an evap leak now. We took the car home and I checked for leaks, still haven't found any. However, I removed the intake hose and looked into the throttle body stop and ride "replaced" for us and to my surprise the entire thing was covered in carbon build up (did they just pick this thing off the side of the road or something?) I cleaned it with some throttle body spray and a rag and connected everything back. To this day roughly 5 months after stop and ride put their hands on our car the car hasn't ran well enough to drive. Car jerks very hard still (almost to the point of causing the mirror to fall), the car drops below 500 rpm when it is put into gear, stutters to accelerate and when sitting at idle the car runs at the normal 750rpm but sputters and moves between 750-500 without your foot ever touching the pedal and the car makes a popping sound through the exhaust when you push the pas pedal sometimes. Needless to say, our car ran perfectly fine before stop and ride touched the car, now it's a yard ornament. We have called the shop and they claim innocence on everything and will not replace anything to have our car back in the shape it was before they touched it. We basically paid them 800$ to destroy our car. We will be contacting Clark Howard at Channel 2 WSB-TV if something isnt done to get our car back into the shape it was before. The guys at the shop try to play this off and act as if we are stupid or something and have no clue what has happened. UPDATE: When we called Hyundai to talk to a master Tech he said that the car would run perfectly fine with a 2002 Throttle Body, that there wasnt a reason it needed to be changed. So basically they just scammed my wife into thinking she needed one so they could make some money off of her, and then most likely slap her throttle body online and sell it used.
I was not satisfied at all with services from sales to finance. They ... read more I was not satisfied at all with services from sales to finance. They were unfriendly, uncensored, and not knowledgeable. They would not care of the customer what he/she is saying. I would not buy or recommend this dealer to anyone. It was a very long process because they are out of this world, They're arrogant.
SOLD CAR KNOWING OF REAR DIFFERENTIAL ISSUES AND NOT INFORMING SELLER ... read more SOLD CAR KNOWING OF REAR DIFFERENTIAL ISSUES AND NOT INFORMING SELLER purchased 06 chevy impala on 07/22 for 6500 cash.. advised the car was in great running condition. they fixed brakes which were scrubbing before purchase was final. The following morning i called informing of the awful noise coming from rear of car and they advised me to bring it back in on Monday and let them make sure brakes (which they ahd replaced at time of purchase) and catpillars were ok. On Monday 07/24 car was taken back in and ray - max and jose stated they would replace callipers and gave a loaner car to driver. we picked the car up on 07/26 and they stated they purchased a warranty since they did not hear the sound were were telling them about they didnt want us to have any issues with the running of the auto. we left and once again the noise started, which ray had told mr price if the noise happens again call us we want to make it right.we called the warranty after finding out the noise we are hearing is the rear differential (rear end) falling out of car. the warranty doesnt not cover this because it is an existing issue and the warranty is only been effective for 2 weeks and we will have to pay for the repairs. when i call and inform of the noise again like we had been instructed by ray i am told their hands are tied and there is nothing else they can do for us. after being told if the noise continues, call us and bring it back since wehn they had it to repair the callipers they didnt hear the noise, and here is warranty which is not worth a crap. when i called 08/07 and explained that the warranty would not cover this repair, jose states his hands are tied and that he mentioned to ray that i had called and that there is nothing else they can do for me. this place wants to show honesty and integrity, however 6500.00 cash and told car is in working condition? now i have a car sitting in the driveway thats paid for but not driveable? i am devastated at the lies of honesty they give a
