Yesterday I visited Yoder's for the third time. Each time my experien... read more Yesterday I visited Yoder's for the third time. Each time my experience has been great. The work was completed quickly and as promised. The shop is clean and organized. The waiting area is pleasant too. And the people are friendly and polite.
There to collect the money alone. Wouldn’t give a bad review to a busi... read more There to collect the money alone. Wouldn’t give a bad review to a business but can’t hide my experience with this one. Yes, you are here to make money but what about customer experience? It felt I lost my 1400$ and asking me to part away with another 900$ without a single assurance, and a ce that speaks down on customer. Show empathy to your customer, explain issues rather than sounding condescending and asking them “Do you have a better place”. Maybe your father owns the WorkShop. Congratulations retaining your customers with this attitude.
When I first had work done at this shop they said my wife's rav4 would... read more When I first had work done at this shop they said my wife's rav4 would need new brake pads and fluid flush soon. I made a follow apt and dropped the car off at 8:30am on a Friday. I ended up calling at 4pm (they close at 5:30) bc they never called me, they said they'd call back in 15mins. At 4:50 I called them back, they said they hadn't even started on the vehicle!! I guess they were going to call me at 5:30 when they close to tell me they were keeping my car over the weekend??seriously? I told them I was going to pick up the vehicle without the service done. I got there at 5:25 and they tell me it's $53 for the inspection and they actually did flush the brakes and it's $112 . So they charged me $53 for something they had already inspected. So $193 later I'm never going to Japanese Motor Works again. I don't know what else to say they're pretty much just your stereotypical crooked, shifty, over priced repair shop.
