Firestone Complete Auto Care

Used to be a great mechanic/tire place but new management changed everything - especially the honesty factor. First a routine oil change, and suddenly my transmission fluid needs replacing, gaskets need changing, and I need new brake pads - should they get started immediately? This is like Auto Grift 101 class - I knew there was nothing wrong with any of those things - and I left, disappointed that my auto shop had gone to the dark side. So I hadn't been back for a  few years. But last week, I got a nail in a tire (maybe 5000 miles on this tire) - simple puncture - and because this place is so convenient, I brought it in for a patch around 6:30 - no problem, they said, $23, should take 30 minutes. I went across the street to the stores and finally got a call at 7:45 saying my old tire was ruined and I had to purchase a new tire or they couldn't do anything, since they "can't legally put back on a bad tire." The problem was that I'd told them I was driving to Nashville early the next morning, so they knew they had me over a barrel. And good for them -- I guess $163 is more valuable than a happy customer. I was so pissed off that I kept the tire and brought it to two other shops - who both told me it was perfectly fine. So I'd stay the heck away from these guys if you're looking for just a bit of honesty in your mechanic.

I wish I could give this place zero stars. I have had 2 issues with service at this location. One, they installed a component to my axle. The customer service in this place was deplorable. I did not get any realistic expectations for when I should pick up my car and I was stuck at home unable to go to work because I couldn't get a straight answer from anyone here. When my car was finally ready, they called me twice asking when I would be by to come pic it up as if it was an inconvenience to them to hold my car for any longer. In the end, they installed the piece incorrectly and every time I would make a sharp right turn it would grind loudly. I placed a complaint after that and had the district manager handle the repairs and things went very well. I decided to go back in good faith. BIG MISTAKE!

I went to get a tire changed because I had a flat and get a standard oil change. While my car was there, they called to tell me I needed brakes. They quoted me over $1000 for new brakes. I said no because I knew that was WAY too much. When I get there to pick up my car, the guy tells me that no, it'll actually cost around $200. I decide to bring it back the next day. I dropped it off at 11 and AGAIN, no call for when I could come pick it up. I called around 3pm and was told the person delivering my brakes got delayed and that I should be able to come get it soon. I came to the store at 4pm and waited. While waiting I overheard the mechanics saying "We should call the owner of the Hyundai XXX because we still don't have the brakes". No one actually called me so I assumed it was another vehicle. I get my car back after they've already closed and drive home. I start noticing a rattling from under my hood an decide to check it out after hearing it consistently for over a week. I pop open the hood and see that my engine cover is loose. I check and not only is it loose, but it was never reattached! I pull the cover off easily and see four screws throw onto the cover (I needed 6 to reattach the cover completely). I get my tools and set to screwing the cover back on but it isn't working. After a frustrating few minutes I realize why, THESE AREN'T THE RIGHT SCREWS TO MY ENGINE COVER!!! Not only did this place carelessly leave my engine cover unattached, but they threw in 4 random screws that had no place in my vehicle. Now I have concerns that maybe my brakes were never really changed out and god know what else was done haphazardly.

I call the location and speak with the manager Scott. He is nonchalant about the whole thing and says for me to bring my car in. I tell him there is no way I am letting them cause anymore damage than they already may have. He is quick to say that it "also depends on how the car came into us". Implying that somehow I decided to remove my engine cover, throw in 4 or the necessary 6 screws at random and blame it on them. I quickly let him know that I have only let this Firestone work on my car so if it didn't happen this last time, it happened the time before that.

I had my car looked at recently and now I have an oil leak! I have spent so much money in this place to only have more money go flying out of my pocket as a result of their careless repairs. They are the worst place to get repairs! I filed a complaint with their corporate office on 7/11 and STILL no one has reached out to me. They refuse to take any accountability for their actions and will put you in a dangerous position driving a poorly repaired vehicle if it lines their pockets. Please, do yourself a favor and avoid at all costs!