CONSUMER BEWARE!! On 7/17/23 I took my car in for AC repair, rear su... read more CONSUMER BEWARE!! On 7/17/23 I took my car in for AC repair, rear suspension, transmission & brake fluid exchange. Although Roger, the owner, agreed to perform the work for a set price. after most of the way done he refused to complete the work without additional payment because he under estimated the cost. Once I informed him I was unwilling to pay any additional money and I expected him to honor the agreement he would not return my vehicle after a week of excuses. My GPS tracking was disconnected after logged in 2:28 am driving. I called the Sheriff’s office to help retrieve my vehicle. I then went straight to the dealer who verified the work they charged me for(radiator replacement) was not the issue with the AC and was unnecessary. The replacement of the rear suspension airbags were installed wrong and damaged. They removed all my engine cover fasteners, removed my community I’d tag from my windshield and left my car filthy. CONSUMER BEWARE!!
I've always been very happy with the work you guys do. I was recently ... read more I've always been very happy with the work you guys do. I was recently very impressed to find out that it was quite a bit cheaper to come to Bergman's than it was to go to a "value" car repair place, and your team definitely knew a lot more about my BMW than Long tire and Auto did. Can't thank you guys enough for being honest with me even though it meant you not making as much money. That's the best thing you can hope to find in a repair place! You've earned 100% of my business going forward. Thanks guys!
