The absolute WORST NIGHTMARE ! Do not take your vehicle here. Do not d... read more The absolute WORST NIGHTMARE ! Do not take your vehicle here. Do not do business with Affordable transmission. Do yourself a favor and stay away from them. Brought my vehicle to them for a transmission change back in January 2023. Car kept giving problems after transmission change brought back to them last month , June 2023 and today is July 27th and my car is still at their shop. No COMMUNICATION whatsoever. I’ve had to constantly reach out to one of the owners “Ocatvio” and that gets me nowhere. Extremely unprofessional doing business. With having to constantly follow-up (I’d give enough time in between communication because I do understand it can take some time) and time passes and zero communication from Affordable Transmission. I started coming this week Monday 7/24/23 to be exact, Octavio was actually in the office. He stated it would be ready before Friday 7/28/23. Today is Thursday 7/27/23 and the New Transmission is not even here yet. The WORST experience EVER. Again, I only know this because I’ve had to start coming to the shop to find out the status of my car.
I dropped off my vehicle to get repaired they said they could not pro... read more I dropped off my vehicle to get repaired they said they could not provide an estimate until they took it apart. Once they took it apart they informed me that it would be 6900 for repair or 1750 for them to pit ot back together. After they over a week they informed me the vehicle was ready to be picked up. I said I would pick up by the end of that day . They called me back and asked how I was paying I informed them I was paying by check just like the last 5 times I used this company. They called me back and said that since the amount was so high that they would only take cash or credit card. I went in to pick up my vehicle with credit card and was told they do not take American Express. So I left and went back with my visa debit card they then refused to take my credit card and wanted me to run as debit not credit. A debit card can not be charged for that amount and would not go through. They informed me I would have to bring them in cash or I would not get my vehicle back After inspection of the vehicle they damaged the passengers side of vehicle and when confronted they said they would give me a 1000$ credit but I would have to pay cash and have no warranty on vehicle repair. Not sure if vehicle is actually repaired or not since they have it blocked in and will not let me start it. Not comfortable paying anyone cash with no form of proof of work done. Never had this issue with them considering they repaired that vehicle before along with many others and always paid by check. But to demand cash after the job is supposedly done is ridiculous. I was informed that I had until Monday morning to bring in cash or they will not give me 1000$ credit which is not going to pay for the damage that they did charged me the full price and also storage fees.
Horrible service, had them rebuild a transmission and a week later it ... read more Horrible service, had them rebuild a transmission and a week later it went out. Went by they told me I needed an appointment. Made in and a month later they told me to bring the truck back they won’t be able to get to it until I fix something else. Did everything they told me and the problem still there. They are not dependable they take advantage of customers. I am a poor veteran with an old truck and no money to buy a new one I borrowed money and rebuild the transmission. They took my money and said if I can’t find receipt they can’t fix I found the receipt and now they are trying to say it passed the miles even though the vehicle was brought in multiple times before the miles. It still has not been a year. They find every excuse to purposely have you wait and now I am having problems
