I was referred by a random customer of theirs - I took my car there be... read more I was referred by a random customer of theirs - I took my car there because I needed a thermostat and hose replaced. Nah took the time and thoroughly went through my vehicle to make sure that there were no other issues. He even came up on his day off to check out an unrelated issue a few days later. He and his staff have been so professional and kind. I will not take my vehicle anywhere else. It is a blessing when you can find a honest mechanic who is not just trying to sell you something --- he truly cares and only wants to make sure what is wrong is fixed. Thank you all soooooooooooooooooo much! I truly appreciate your kindness.
Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 ... read more Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 at about 9:05 AM for an oil change and an auto inspection. When approaching the front, I was met by an employee who identified himself as ‘Neil’. The manager. He didn’t greet me with a hello but instead, asked – What do you want? I explained that I was in need of an oil change on our 2016 Ford Focus and could leave the car if need be. He quickly explained that he closed at 12:00 PM. He stated that he was way too busy to do an oil change and suggested several other oil change places near the Brandon Olin Mott store. These included Goodyear, Pep Boys, America’s oil change, Firestone and 5-minute oil. I was astonished that not only did he not want to help us – He rattled off 5 competitors. I even restated that I could leave the car if need be. I asked if Olin Mott had so much business that he could / would turn me away? He became agitated, raised his voice and re-stated – “I said I don’t have time to do an oil change – Do you understand”. He stepped rather close to me and I actually felt threatened by him. I asked him to back-off which he didn’t do, so I backed up and retreated to my car. I can’t understand why Olin Mott would even employ such an on-the-edge individual. Do you have so much business that you send customers to the competitors? Rest assured, and thanks to Neil, I will never go to an Olin Mott store again. I did go to one of your competitors that day, Firestone where I was greeted with a smile and had my oil change / car inspection done in about 30 minutes. Have a good Day – Tony Drucker of Brandon, FL
9/9/17. My daughter trying to decide to leave Tampa got some bad gas a... read more 9/9/17. My daughter trying to decide to leave Tampa got some bad gas and is broke down. I called from Pensacola Fl. and Pernell answered and said he would go see what he can do. I pray for him and my daughter. Time is running out. I wait to hear from him. I pray he can get her car running.
