We gave Kuhn Honda the opportunity for our business upon moving from C... read more We gave Kuhn Honda the opportunity for our business upon moving from Clearwater to Tampa. Our first two visits for service repair were great, however the third visit was dreadful. On the third visit, we took two cars for oil changes. One car was quoted as needing 1,200.00 dollars in repairs, while the other car wasn't even inspected as stated and was returned damaged. We discovered the damage two miles down the road after we left the lot. Kuhn Honda's response was that they would throw us off the property for trespassing when we requested to come to the dealership to review the video and that the car left the property "intact". We took the other car to another repair shop and found that 400.00 dollars in repairs weren't needed, and the other 800.00 dollars in repairs would cost 400.00 dollars at their shop. Damage to the first car was 300.00 dollars, and we consider it a reasonable price to pay to know how both us and our cars are treated at Kuhn Honda.
Steve and Heather are fantastic! Superb customer service, honesty, int... read more Steve and Heather are fantastic! Superb customer service, honesty, integrity- so refreshing. Highly recommended!
My wife has a 2009 Cadillac CTS that needed a spark plug changed accor... read more My wife has a 2009 Cadillac CTS that needed a spark plug changed according to the diagnostic scanner. I called Dimmitt Cadillac in Clearwater and spoke with Spencer to get an estimate before she went by to have it serviced. Spencer took my number and said he would call back in an hour. Spencer called by 4 hours later and gave me a price of $78 to change the plug and noted it could be a coil pack and if so, the total would be $275. We made the appointment and took the car in to Dimmitt Cadillac in Clearwater to have the plug changed. Several hours later we received a call from Bill in service who stated that the plug would cost $350 to change just the one spark plug. They also wanted to charge an additional $150 to diagnose the check engine light that we had already checked for free. Moral of this story: Always get an estimate when dealing with the service department at Dimmitt Cadillac in Clearwater! Otherwise just expect to be overcharged and under-serviced. Needless to say, we opted not to have the service done at Dimmit Cadillac as the price change between service advisers was so absorbent.
