Excellent Customer Service! Excellent quality of work! Excellent exper... read more Excellent Customer Service! Excellent quality of work! Excellent experience at Jimmy's! It truly shows that they value their customers. They treated us like a priority throughout our repair process where we were clearly informed about all the repairs and always had open communication with the staff about any concerns. They were upfront and honest about all the expenses and didn't mind "inspections" from my husband...quite frequently. EVERYONE is so friendly, helpful and patient. Thanks to everyone for always, always being so kind and caring to me and my hubby during our stressful time. Bravo! Customers for life! Nikki
We had our truck repaired by Henry Arnold Ford in late November. They ... read more We had our truck repaired by Henry Arnold Ford in late November. They charged us $750 to repair a small fuel leak and a couple other minor things. The truck was running fine when we took it in. They fixed it and said the truck was good to go. Well a week later the truck completely quit and stranded our son on his way back to college. It was a wiring harness in the area they claimed to have fixed. We contacted them and they said they would come get it and make it right. Well, they did send a wrecker and fixed the truck. However, they charged us an additional $360! Unbelievable. Not only was the initial bill outrageous, they also charged us again for something they missed to start with. We will never use them again.
If I could have given 0 stars, I would have. This place does horrible... read more If I could have given 0 stars, I would have. This place does horrible service. The customer service is just as bad. Had to refuse to take my car twice due to poor workmanship. Going to pick my car up this afternoon and contact an attorney. There is dirt in the paint and it looks worse now than when I dropped the car off. It was minor damage due to a collision with a deer. I was told that my car was just one of those that was just too hard to fix. Nothing has been lined up like it was supposed to be, and I was told that they painted extra on my bumper as a courtesy. A courtesy that left my bumper looking worse than when I brought it in, even with the damage from the deer. I would not recommend anyone go to this place, unless you want to be ripped off and treated like crap.
