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I had a frustrating experience with Auto Repair Pros and Walter, the r... read more I had a frustrating experience with Auto Repair Pros and Walter, the repair advisor. It's unacceptable that he failed to fix my car noise issue despite multiple visits and charges. I’m gonna explain now everything to make it clear! My issue was with some noise coming from engine, my repair advisor was Walter. I dropped off my car for the service, and in the end of the day Walter asked me to leave the car for another day, I said ok. The next day car wasn’t fixed. I rented a car. Eventually car was staying there for 6 days. I spent money for car rent which Walter promised me to cover because kept the car too for their fault and didn’t do. They changed so many things and eventually when I picked up my car I realized that the noise is still there. Walter told me that it can’t be fixed because it’s Nissan car and the mileage is already 120K. I have my warranty for my car, I paid my deductible which I have to pay and also Walter charged me taxes which I shouldn’t pay. I was ok, paid it and got my car back thinking let’s see what’s going on. Next days I was checking my car and after few days I realized that that the problem was with motor mount which auto shop didn’t find and didn’t fixed. I sent car again to that shop and explain the issue to Walter again, he agreed with me and took my car again for the service. In the end of the day when I was picking up my car Walter said me they changed the motor mount but the noise was still there, Walter said there’s nothing they can do with that. Again I paid deductible and taxes and left the shop. I was very disappointed and upset about the service. A week later I decided to go to the official Nissan dealership service and after diagnostic they told me that the issue is with motor mount which is never been charged. They changed the motor mount and the issue was resolved and I never hear the noise again! So I’m very disappointed with service and Walter, who was lying me about everything, he charged me for taxes which I shouldn’t pay, according my agreement I’m only paying for deductible 100$. He promised me to cover my rental which wasn’t covered( I realized this when I called to warranty company and calculated everything, however invoice that Walter gave me says he deducted 200$ for rental) and eventually he didn’t fix my car! I’m thinking about to talk to my attorney about this case, because its not appropriate to lye customers like this.
Brought my Volkswagen Jetta TDI to German Car Depot because of a rando... read more Brought my Volkswagen Jetta TDI to German Car Depot because of a random brakes issue, had a loud noise and vibrations coming from the front when reducing the speed above the 60 mph then tendency to blockage. They supposedly tested the vehicle but they came up with a different diagnose, indicating transmission issues, I never had any warning light from the transmission, which was serviced about 27k miles. About a month before another mechanic l serviced my brakes, he checked the vehicle computer but he didn’t diagnosed transmission issues on his Snap On tester. German Car Depot (GCD) report described my transmissions as “shot dead”, very weird since I didn’t have any light on the dash, nor any strange behavior from the shifting. GCD quoted $3500 originally to replace my transmission with a used one however after they kept the car for 10 days their bill ended up to $4129.00! ———— After a similar "bleeding" once I drove on highway the car was having exactly the same issue, nothing different. I brought my Jetta back to GCD shop, they kept the car for another week, now they addressed the issue to a motor mount. This time before they started working again on my vehicle my dad stopped there telling them that it should have been a simple defective brake caliper since the mechanic who previously serviced the front brakes used aftermarket parts. On Friday afternoon the car was ready, but I was stuck at my workplace and couldn't stop by to pickup the car. The shop manager said no problem I’ll text you the place where we’ll leave the keys allowing me to take the car back on Saturday morning, but this text was never sent. On Monday the truth came out, they lost my OEM car keys. At that point I asked them to have it replaced with a factory key FOB, however they did replaced it with a cheap “used” copy. After I took back my Jetta the vehicle still had the same identical issue, the only noted difference was a little less vibrations. After all this odyssey I brought the car back to the shop who serviced my brakes a month before, they fixed the issue since as predicted the problem was a defective front brake caliper and not the transmissions. Before going ahead to post my review I tried to speak with Alan, the owner of German Car Depot, it took me 3 weeks before being able to talk to him. At the first approach he replied that he would have had a meeting with his employees then he would have called me back. Then he disappeared for a week. I tried again to contact him, after several attempt all filtered by his employee. Once I was able to talk to the guy he was sloppy like a snake, avoiding the main topic tens of times, creating and simulating any kind of environmental noise, he then added unacceptable excuses saying he was unaware of this and that, at the end he wanted more time to go to the shop who serviced the defective caliper nevertheless I sent him a receipt of this. He said call me next week. My further call was only to ascertain that he didn’t want to cooperate refunding me of a reasonable amount, he only subliminally proposed $400 if, if and…if!!! At the end he had the courage to say that I didn’t mentioned that my vehicle had only a brakes issues, in-fact they avoided to write the issue on the acceptance form, it was done on purpose obviously. Stay away from this business, they are a criminal gang of incompetent crooks. Their only target is making the customer happy at the first approach, then immediately after you pay and get the keys of your vehicle a text message is repeatedly asking you for a review of their business. The second time they have you there it’s gonna be a bloody loss. The only thing in which they are very organized is to squeeze the customers in any sense, beware of German Car Depot.
