Excellent Quality Craftsmanship @ reasonable price!
They Had our vehicle for over 1 month. Was told every other day it wou... read more They Had our vehicle for over 1 month. Was told every other day it would be done. They said they fixed the transmission problem & then wasn't fixed. A dollar was stolen from our center console, Mcdonald cup in the cup holder. & then when supposedly the transmission was fixed the spark plug blew out of the engine on their test drive. We Were told it was fixed, drove it 2 blocks & was making loud noises, supposedly spark plug shot out again. Picked up again the next day because it was supposed to be fixed & same thing happened. I pulled out the coil pack & they didn't even replace it, instead they cemented it onto the engine block. Spark plug wasn't re-threaded like they said they were going to. There was also glue on the plug as well. When my wife attempted to talk with the owner about their shotty work the owner yelled and cursed at her & told her to get off his property. We were just asking for part of the money back from the spark plug issue they failed to fix.
Three months after purchasing my new 2013 Nissan Sentra, I was unfortu... read more Three months after purchasing my new 2013 Nissan Sentra, I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Certified Collision Center, it was a natural thought to have it repaired there. After about three months of my car being in the shop and me being in a rental that is in no way comparable to my own car, I am told that my car is ready, so my brother (a former auto body detailer and lifelong car enthusiast) and I go to pick it up. Unfortunately as we had dreaded, our standards were not met with multiple small cosmetic details that should not be apparent on a brand new car. Parts were ordered and I was sent on my way with my car with an appointment in the near future to have them taken care of. That evening my car died and would not start in my driveway. Missing work, the next day I had the car towed back to the body shop to be looked at. They can not explain what happened and essentially blame it on the staff at the Nissan Dealership for doing something wrong while checking a computer code, and now all of the sudden I need a new fuel pump. Another month of waiting for the part to arrive, during which I paid an unexpected visit to the shop to see how things were going. I was previously told that all the cosmetic issues we had discussed had been complete and we were only waiting for the pump. When I arrived not only were barely any of the cosmetic issues dealt with and it seemed as though my car had been sitting in the same spot the whole time, I also happened to find a rusty razor blade stuck to the top of my new car with a large rust spot around it. Miraculously, after my visit that friday, the part is in and my car is ready for me to pick up on wednesday. All seems well except for yet another cosmetic detail that was not present the last time I saw my car that is scheduled to be dealt with within the next few weeks which meant I would have to yet again inconve
