We have been to Rich's about 6 times and have always had a great exper... read more We have been to Rich's about 6 times and have always had a great experience. My Honda Odyssey runs better than ever! Thank you!
Sloppy Mechanic work and a crook. Provided him with a GOOD used low mi... read more Sloppy Mechanic work and a crook. Provided him with a GOOD used low mileage used engine and transmission for swapping out. On the test drive the serpentine belt we came loose because of a bolt they forgot to tighten and caused Loud clanking sound. Took close to a week to get him to address the issue. He returned my car to me with a check engine, light on and stalling. Had to take it to another mechanic to diagnose. Codes for check, engine light indicated a faulty, throttle position sensor and a misfire on fifth cylinder. He charge me $2200 in labor alone. Easy fixes for a competent mechanic . He is an INcompetent mechanic and a VERY SHADY CHATACTER !
Brought my Crown Victoria Police Interceptor in with a "wishlist" of a... read more Brought my Crown Victoria Police Interceptor in with a "wishlist" of a few things that needed to be taken care of. I always sit and wait for my car. This time I happened to have a Dr later in the afternoon. My car wasn't finished by the time I needed to go to my appointment. Kevin made sure I had a ride to and from my appointment. No other mechanic has ever offered to do any such thing. This is only one of the many reasons that Master Team is the only place I take my car. Thank you Kevin and Janeane for all that you do for your customers.
