Three months after purchasing my new 2013 Nissan Sentra, I was unfortu... read more Three months after purchasing my new 2013 Nissan Sentra, I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Certified Collision Center, it was a natural thought to have it repaired there. After about three months of my car being in the shop and me being in a rental that is in no way comparable to my own car, I am told that my car is ready, so my brother (a former auto body detailer and lifelong car enthusiast) and I go to pick it up. Unfortunately as we had dreaded, our standards were not met with multiple small cosmetic details that should not be apparent on a brand new car. Parts were ordered and I was sent on my way with my car with an appointment in the near future to have them taken care of. That evening my car died and would not start in my driveway. Missing work, the next day I had the car towed back to the body shop to be looked at. They can not explain what happened and essentially blame it on the staff at the Nissan Dealership for doing something wrong while checking a computer code, and now all of the sudden I need a new fuel pump. Another month of waiting for the part to arrive, during which I paid an unexpected visit to the shop to see how things were going. I was previously told that all the cosmetic issues we had discussed had been complete and we were only waiting for the pump. When I arrived not only were barely any of the cosmetic issues dealt with and it seemed as though my car had been sitting in the same spot the whole time, I also happened to find a rusty razor blade stuck to the top of my new car with a large rust spot around it. Miraculously, after my visit that friday, the part is in and my car is ready for me to pick up on wednesday. All seems well except for yet another cosmetic detail that was not present the last time I saw my car that is scheduled to be dealt with within the next few weeks which meant I would have to yet again inconve
This is a response to Don Coy’s review who does not even live in or tr... read more This is a response to Don Coy’s review who does not even live in or travel to Florida. We are sorry your company delivery van was in a rear end accident and required repairs. Before starting, we communicated with your company on multiple occasions, provided a written estimate and received written authorization to commence repairs with the understanding that payment in full would be due upon completion. No one from your company was advised that your vehicle could be repaired in 3 days, it was just not possible due to the extent of the damage incurred. This was a rear end collision that required multiple replacement parts, repairs and paint refinish. It took longer than 3 days to receive the parts needed to begin the repair process. That is simply made up information from whomever told you that in your office. When your vehicle was completed, you are correct that your driver was notified and came to our shop on a Friday afternoon. You stated that shoddy workmanship was made but you nor anyone from your company had even seen or inspected the vehicle prior to your untrue written statement on the internet. This is just a slanderous vindictive lie on your part. We could not release your vehicle to your driver because he did not have a check with him and your office could not reach you for authorization to use the company credit card. That’s it, plain and simple. He sat at our office playing phone tag with your office trying to figure out how payment was going to be made. Finally, he gave up waiting for a response from your office and left advising us that it would be resolved Monday. We were then notified that an insurance company was going to pay for the repairs but that payment was not yet processed. We took photos as requested and forwarded them to your insurance company. All we did was repair your vehicle as requested and expect payment when it was picked up. The first time our office heard from you was on the following Wednesday. At that time you sp
BEWARE of this company, KIMS auto and truck collision, they lie, rude ... read more BEWARE of this company, KIMS auto and truck collision, they lie, rude people, high prices, shoddy workmanship. I took my truck there after being a victim of a rear ender. and they said the truck would take 3 days, it took over 8 days and after they said it was done we went to pick up and had to wait being told it was not done. And we waited about 1.5 hours and finally left that was a Friday. On Monday I called them (they did not call me) and they said did you know that your door handle was broken. lol. ok well damage on your lot then fix it. They got really mad at me for something they have done and hung up on me. I finally called on Wednesday and they said the truck is done But we cannot release the truck because we have not received payment from the insurance company. SO after finding this out on the 3rd day to pick up after I had talk to the insurance company and they had arranged payments to the shop, I called the shop and they tell me that Joe was not there and he is the one that make decisions regarding releasing the truck and he would be back at 4-430 and they close at 5pm, Had to wait till the next day. I called today they still will not let me pick up the truck...... I guess I will have to go to small claims... I thought I was the customer!!!! Guess not, they must have a lot of people who do not pay. I'm glad I'm not them.
