Today is November 4, 2023 and I am reviewing a business for the first ... read more Today is November 4, 2023 and I am reviewing a business for the first time since moving to Orlando almost 4 years ago. I originally went to Affordable alignment at the recommendation of a neighbor that works there and had a specialist with German vehicles which was perfect for my old Audi convertible, the mechanic specializes in German vehicles is a fellow by the name of Mike and I cannot say enough good things about him. His knowledge and dedication is legendary. That is the good news, now, for possibly the worst experience I’ve ever had with an automotive shop. A little background, I drive a 2020 Yukon and use it as a black car service and today I drove to Port Canaveral from Orlando and my air conditioning stopped working on the way back from that trip. I drove directly to Affordable alignment, because in the past, they have typically Fit me in and done work for me immediately. Today was no different. One of the mechanics referred an AC specialist in the shop to me and he immediately diagnosed the vehicle since he could hear that the blower motor seem to be working properly. he immediately stated that it was either a very dirty filter, or the actuator was not diverting the air to the proper vents. That led him to removing the filter behind the glove box, and discovering that it was one of the dirtiest filters he’s ever seen and was so blocked up that when he removed it, the air conditioning began to work fine. With a smile on his face he said will order a filter for you. It will be here in a few minutes and I will install it and you’ll be on the road. As you can imagine this is about the best news you can hear when you’ve suddenly discovered your air-conditioning is no longer working. It could be many many things all of them potentially quite expensive. This is about the cheapest fix anyone could hope for. I thought to myself even if they charge me a one hour minimum for a 5 minute diagnosis of $100 for labor and $34 for the part plus tax I’m looking at $150 worst case. After 45 minutes from my initial arrival, I went to the office and was presented a bill for $292, I paid it without question and stated on my way out the door that I felt I was being gouged, and I think made it clear that this was the last time I would put myself in that position with this particular business. Instead of saying something along the lines of I’m sorry you feel that way or is there anything we can do to go through this and make you more comfortable? Instead, I was insulted by the cashier, and was told I wasn’t gouged at all that they have to charge for labor and diagnostics, I was made to feel as if this was my first trip to the Mechanic And keep in mind earlier. I explained that I had witnessed the diagnosis it took 5 minutes and that’s being generous. I have noticed over the last year that this place is exclusively focused on money and profits and doesn’t really any longer focus on doing quality work for a reasonable price , I suspect a new generation has taken over and all they focus on is the Almighty dollar. If you’re one of those people like me who does not have money to burn, stay away. If I’m the other hand, you have more money than you know what to do with I must admit, they still do as quality work as they’ve ever done . This is just the last time they will do any work for me.
An exceptionally bad experience with this dealer, from the outset they... read more An exceptionally bad experience with this dealer, from the outset they just lied and continued to lie and deceive. We wanted to purchase a Dodge Ram Diesel truck from them, we sent specific questions about a particular truck, they replied with obviously whatever they thought they should say that would secure them the sale. This review may be long and detailed, however I strongly suggest you read it all. Everything I say here is 100% true and Greenway are welcome to sue if anything is not 100% correct, so they will not. We are based in the UK and felt we should be able to trust a Dodge main dealer, just how wrong we were!! It was lie upon lie, the condition of the truck was just so wrong compared to their description. To give an example, we asked for pictures, in one we noticed that the rear bumper appeared to be bent, so we asked if this was the case, we also pointed out that if it was it was not a problem, we would just order a new bumper, they then lied and said it was perfect. The truck was shipped to us in the UK and when it arrived, yes it was bent and the body was pushed in where it had been bent, so they lied deliberately! We asked them to fit some extras on the truck that we paid for, they charged us and told us they were using GENUINE Dodge parts, they did not, they sent it out to someone else to do the work and charged us for genuine Dodge parts. We paid them in advance by wire transfer for the truck and they forgot (either deliberately or just incompetent) to pay off the bank, so we had to wait over a month whilst they got round to paying the bank off to get the clear title, no clear title and we would not be able to ship it to the UK. There is a list of emails sent to Greenway Dodge, I am more than happy to send copies to anyone who asks so you will see exactly who you are dealing with. Yes we all make mistakes, but the list of direct questions with lies as answers is not a mistake, it was a direct batch of lie after lie. I contacted the comp
