TERRIBLE JOB AND WONT FIX THEIR MISTAKE. They replaced the windshie... read more TERRIBLE JOB AND WONT FIX THEIR MISTAKE. They replaced the windshield glass on my Mercedes and did a very poor job. There is a wind noise and the molding does not fit. I had an independent dealer inspect my car and they provided me with documentation that there are are obvious faults in the installation of the glass and molding. Despite 3rd party documentation of their faulty work, Bobbi, the manager refuse to fix the problem. They send one man out to do the work of what should be a 2-man job and the glass does not sit right. My beautiful car is now left with a persistent with noise after their poor repair job. A very untrustworthy company. With hundreds of glass companies out there I can’t imagine they would last long providing such derelict in quality service.
Customer stated, tinting window 35% windshield and 20% 2 front windows... read more Customer stated, tinting window 35% windshield and 20% 2 front windows would offer a dark no see-through from outside to inside car. It did not, and when I stated to owner and son I wasn't satisfied with job provide. Owner said Oh well. You should have ask for 5%. I paid $120.00 never again. Customer satisfaction produce repeat customer and new customers.
I just hired Regal Glass to replace a glass window that was broken out... read more I just hired Regal Glass to replace a glass window that was broken out of my child care center on 6/26/18. They were not the first company I called but they were willing to come the same day, which was important to me because I have children who could potentially be hurt with a cracked window. After reading the 1 star review, it did not bother me that the person misunderstood the pricing. I was sure to ask on the phone what the exact cost would be and if there were to be added costs, what type of problem would there be to make the cost go up? The person, Nelly, was very professional and honest. The workers showed up just as promised. They were not able to replace the window that day because the tech said we had a tinted glass and his glass was not tinted. He was still willing to do the job, but i wanted it to match my other windows. So i had to sign a contact since it was a tinted glass that had to be cut to my size, and they came back the very next morning and replaced the window with the exact same tinted glass. I was very happy! Thank you Regal for being so prompt! KID CITY USA :)
