WARNING: UNETHICAL AUTO REPAIR EXPERIENCE Photos on Google reviews.... read more WARNING: UNETHICAL AUTO REPAIR EXPERIENCE Photos on Google reviews. Please check them out there. I must strongly advise you to avoid trusting or doing business with Bruce European Auto Repair. My personal experience with this establishment has been nothing short of a nightmare. I brought my car in for transmission repairs, and it has been a never-ending saga of lies, incompetence, and broken promises. Here's a detailed account of the ordeal I've endured over the past several months, and I feel compelled to share it with others to prevent them from going through a similar ordeal. I have also included screenshots to substantiate my claims. Lie #1: When I inquired about the status of my car, I was told they had "ordered a Solenoid from Jack's Transmission." However, when I followed up with Jack's Transmission, they had no record of any parts being ordered. This was the first indication of dishonesty and deception. Lie #2: The car sat in front of the shop for over a month before they even started diagnosing the issue. They constantly assured me that the car was being worked on, but over two months had passed without any substantial progress. Lie #3: On August 23rd, they claimed to be "working on getting it back together," yet no work had been completed. Lie #4: I was told that the blinker was fixed and that they were addressing the airbag issue. However, the blinker was not fixed when I picked up the car in October, and the airbag issue remained unaddressed. Lie #5: On August 24th, they informed me that a "flushing procedure for the solenoid" was necessary, even though they hadn't replaced the broken part in the transmission. This was clearly an unnecessary step. Lie #6: In early September, I visited the shop to see the car's progress. I observed the transmission pan in the car, and when I excitedly asked if the transmission was fixed, they lied, assuring me it was good to go. This was a missed opportunity to be honest about their inability to fix the car. Lie #7: On September 12th, they claimed that their "buddy, the GTR god," was coming to take the valve body back to his shop. This never happened, and it was clear they were making excuses to buy more time. Lie #8: On September 22nd, they stated that they were working on putting the car back together but were missing a special bolt from Nissan. However, they failed to ensure the right parts were ordered and installed properly. Lie #9: On September 25th, they claimed the correct bolts had arrived, but when I had the car taken to another shop, I discovered they had used subpar bolts instead of the appropriate ones. Lie #10: On September 26th, they promised that I would get my car back that day, but it was just another empty promise. This individual even bizarrely alluded to the possibility of physical confrontation, indicating that he knew his lies were catching up with him. Lie #11: When I asked for an invoice for the part replaced in the transmission, they claimed their system was down and couldn't provide it. This further reinforced their pattern of dishonesty. Lie #12: Even after the truth had been exposed through text messages, they made empty promises of compensation through their attorney but have failed to deliver on these promises. This entire experience has been a nightmare, filled with deception and broken commitments. I strongly advise against entrusting your vehicle or finances to Bruce European Auto Repair. As of October 14th, there has been no attempt from their end to resolve this situation, and it has been an agonizing and costly ordeal. Please learn from my experience and avoid this establishment at all costs.
My 2011 car stalled out multiple time and was accelerating when in par... read more My 2011 car stalled out multiple time and was accelerating when in park. Willow bend automotive called and told me my filter was dirty and once they cleaned that the problem went away however they found Multiple issues. Over 1500 dollars to fix it was a lot but we have to have a reliable vehicle. Fast forward to the day after we got the vehicle fixed we noticed it was missing a little when we slowed down or in park. A couple weeks later the car stopped while behind another vehicle on a busy road. The thing I brought it in for was NEVER fixed. So now more than 500.00 more they want to fix something that was supposed to be fixed. Unbelievable. Yesterday I asked the mechanic if it would cost me something and today they called back and told me a different story. I went by good reviews. Never again. I feel scammed.
I'm a repeat customer at Willow Bend Automotive for good reason. These... read more I'm a repeat customer at Willow Bend Automotive for good reason. These folks will fix your vehicle right the first time. They charge a very honest/fair price for all the work they do, and get your car back to you FAST. I have been coming to this shop for close to TEN YEARS now, with all (4) of my family's vehicles. I've never had to do a customer "Bring-Back" for repeat repairs. That's pretty amazing if you ask me! This time it was a leaking Rear Main Oil seal, and Oil Pan Gasket/windage tray, plus roadway debris-damaged; steering rack-leaking...combo on my 2008, 180,000 mile Dodge Charger SRT8 HEMI. Willow Bend Technicians got my sweet, MOPAR HEMI baby, all-fixed-up-back-on-the-road in less than Two Days! I am a happy customer. Do yourself a favor and give Willow Bend Automotive a call, the next time you need auto/truck repairs. You'll be mighty happy you did.
