I made a 1 o'clock appointment to have some electrical work done on my... read more I made a 1 o'clock appointment to have some electrical work done on my 2015 Ford E class 450 . When I arrived on time, I was told they didn/t have room to work on my vehicle. Very when they saw on the computer that I had given them all the information they needed. I was told IF he had seen it on the computer he would have called me. So much for keeping track on what is going on in the shop. Once I saw my vehicle was not going to be worked on I told the manger I needed help getting my vehicle out of his lot. I was told OK. I went to my vehicle and waited on someone to guild me out of where I was Parked. No one came, I went back in the Lobby, there were three workers seating in the office. Then said with a loud voice " If you are not going to work on my vehicle, I need help getting out. One of the workers got up and helped me get out. Customer service did not exist for me. I chose this place because they advertised, they could do what I needed done and they had a 5-star rating. So much for their rating.
From Chicago, we were in Pensacola and needed tires on our Ford C-Max ... read more From Chicago, we were in Pensacola and needed tires on our Ford C-Max to be aligned. The rear tires were more than an inch out of alighment, which had caused serious cupping. Baughn did an excellent job both with the alignment and taking off the excess rubber caused by cupping. The return trip to Chicago was smooth and quiet. Thank you Baughn Alignment!
I knew my AC repair was going to require taking the dash out of my 200... read more I knew my AC repair was going to require taking the dash out of my 2001 Jeep Grand Cherokee to access the leaking part. He gave me an estimate and explained that there may be additional expenses but wouldn't know for sure until they got into it. I told him to go ahead and replace the heater core while he was in there since it was old too. He was done on time and budget for the job. I came to them again for another issue which he fixed. I would recommend John at Discount Muffler and Brake. He did my exhaust system on another car several years ago as well and it was a very professionally done.
