I made a 1 o'clock appointment to have some electrical work done on my... read more I made a 1 o'clock appointment to have some electrical work done on my 2015 Ford E class 450 . When I arrived on time, I was told they didn/t have room to work on my vehicle. Very when they saw on the computer that I had given them all the information they needed. I was told IF he had seen it on the computer he would have called me. So much for keeping track on what is going on in the shop. Once I saw my vehicle was not going to be worked on I told the manger I needed help getting my vehicle out of his lot. I was told OK. I went to my vehicle and waited on someone to guild me out of where I was Parked. No one came, I went back in the Lobby, there were three workers seating in the office. Then said with a loud voice " If you are not going to work on my vehicle, I need help getting out. One of the workers got up and helped me get out. Customer service did not exist for me. I chose this place because they advertised, they could do what I needed done and they had a 5-star rating. So much for their rating.
I have been waiting for my brakes to be fixe3d since March 1, 2016. I... read more I have been waiting for my brakes to be fixe3d since March 1, 2016. I keep getting promises but no action. I am looking for another shop that can get me back on the road.
My head gasket blew first of the year, i drive a Taxi so a down vehicl... read more My head gasket blew first of the year, i drive a Taxi so a down vehicle is money lost. I called Tony Boyd and he was able to see me right away. Within an hour he had the engine apart to send the heads to a machine shop and in less than 2 working days my car was ready. He let me observe his work when i was present and he answered all of my questions completely. I am a control freak when it comes to my cab so it was a relief that he was willing to tolerate me at all, more or less the battery of questions and demands i threw at him. He is a real professional with reasonable labor cost. I intend to use him more in the future. I wish i could give him more than 5 stars. -Nicholas-
