I think these guys take advantage of women for sure, maybe others as w... read more I think these guys take advantage of women for sure, maybe others as well. My ex took her car here on several occasions to have work done. First it was because of the battery. They told her it was an alternator problem and replaced it. Later she drove to the east coast and still same issue, so a mechanic here replaced the battery, which on this car is a chore. Still having issues when she returned to them, they told her the harmonic balance was bad, and that's why it wasn't charging properly. But still no refund for the not bad alternator. As a former mechanic and an ASE certified one for over 20 years, I can tell you, the alternator and the harmonic balance were both OK. So next trip they say she needs all new brakes rotors, pads, calipers, the works. Now being female when they say things like, "you wont be able to stop or your wheel is going to fall off", she buys it. So this time she had a noise and took it back, they said she needed all new ball joints upper and lower both sides in the front. So I got on the phone with Matt, I can tell you they have no idea what there talking about, stumbling over his diagnosis and telling me it needs them, said if nothing else needs an front wheel alignment. Anybody who knows cars knows you cant align the front if the ball joints are bad. Now keep in mind this car, for a 1999 only has 48000 miles on it. So I had her take it to somebody else, two places in fact. The noise ended up being a piece of plastic wheel well the most likely bent when doing the brake job. The ball joints are fine and do not need replacing. It's sad that shops like this one can stay in business doing people like this. I also have a recorded conversation with the mechanic that he stated if she didn't replace the ball joints her wheel was going to fall off. So no disputing that they said that. Bottom line stay away from these people!!! Read Reviews on yelp and google this shop is no good. save yourself a headache.
I have been bringing my cars, 2005 Chryser Crossfire, 2010 GLK 350 and... read more I have been bringing my cars, 2005 Chryser Crossfire, 2010 GLK 350 and 2012 GLK 350 to Better Cars for service and repairs. The staff and service were excellent, the price was reasonable, and all the services provided were explained thoroughly by Dennis, I highly recommend them!
My first impression was him yelling at a customer. I stayed because my... read more My first impression was him yelling at a customer. I stayed because my car was out of commissione at the moment. I knew it needed alternator so I had in my trunk for my husband to fix. I waited 5 hours before he even told me he could not get to it today because he was closing. It was 3:00. He had a footling sandwich on his desk which he demolished and then FELL ASLEEP AT HIS DESK!! I woke him to get my keys and he yelled take your fu#%&ing keys. Then looked everywhere and COULD not find them! I can not believe he sat ate took break and nap as I sat waiting and loses my keys. Do not go near this psychotic person. He is fake and definitly should not run a business. I will be reporting him. I had a 5 year old with me. He never found my keys and now says he gave them back. Pathetic
