My car was making a funny sound when I Would get into it when it was c... read more My car was making a funny sound when I Would get into it when it was cold and go to take off but when I got home and Ohio there was a crossmember bent that was pinching everything so therefore it made a horrible noise. My car did not need an alignment. I did need a tire but the crossmember needed fixed, and when they had it up on the lift, they should’ve been able to fix it and not charge me $550 for two new tires and alignment when that’s not the problem.
The manager sent me a text stating I needed a front end alignment. I h... read more The manager sent me a text stating I needed a front end alignment. I had just gotten new tires and a front in alignment 5 days prior to bringing my car in for a oil change. When I confronted him I didn’t feel like he was listening, he just wanted to argue. He stated he was going off the manufacturer’s timing recommendations, they hadn’t looked at the the front end or noticed I had brand new tires. He lost the business on our 3 cars. Another lady in the office walked out with her car. My friends will no longer go there as I put it on Facebook.
I surprised that I received this survey given how upset I was for thi... read more I surprised that I received this survey given how upset I was for this service visit. The clerk attempted to take advantage of me with an exorbitant price for regular oil change of almost $180 with military discount. While listening to his other quotes for customers, I realized something was not right. I contacted my husband and son and approached him with an on line coupon expressing my discontent. This is not the first time I have had this type of issue with them but gave it another chance. Epic fail! Taking advantage of a veteran on top of it!
