I’ve been a customer here for 7 years now, and am always very pleased ... read more I’ve been a customer here for 7 years now, and am always very pleased with the service. But today, today was completely different. I pulled in, and right away the employees were a little hostile with a van owner. I didn’t get the context, but was taken aback at how they were speaking to this gentleman….I originally thought, “Huh? Maybe the customer was being ridiculous. ??????? ” But then I pulled into the bay. A different guy started gathering my information - and I interrupted him stating, “I should be in the system.” - and did it with a smile, of course. ?? The guy responded “Well first off, we’re a new company, and have taken everything over. Prices and everything have gone up. If you don’t want to give us your information, I’m happy to let you go, so you can go somewhere else.” ???????????? Wtf????? I thought for a second, then asked “We’ll how much are the price differences. He spouted out all the new prices and I then said, “Well sir - I think I WILL take my business elsewhere.” The price was $20 more than I paid at my last visit. So yikes ?? but that wouldn’t have mattered if he had been polite in any manner. I still need an oil change. He started to walk away, but before I pulled out of the bay, I asked him back over to my window- and said “Just from a customer service standpoint - you might not want to tell your customers they go somewhere else. In case you’d like to learn something today.” He quickly rolled his eyes, walked back to the front of the car, and motioned me out as he yelled to the guy below “She doesn’t want service.” While pulling out, another vehicle (a work truck) was pulling in next to me - and the employees trashed him and his driving as he was pulling in. Overall - those men were all jerks. Within 10 min, I witnessed 3 different employees talking trash and acting like pure jerks straight to the customers and they created an environment I wish to be NO part of.
They did the whole thing in 1 day. I had my car back the next day afte... read more They did the whole thing in 1 day. I had my car back the next day after the engine came in. Perfect! They had the cheapest price in town and mechanic Chris is really through and probably the best mechanic in town. He has every just about every ASE certification you can have. I didn't have to wait and I didn't have to rent a car.
