Went for a review. Tried to scam me on a lot of extras. I am a mechani... read more Went for a review. Tried to scam me on a lot of extras. I am a mechanic. They tried to screw the wrong person.
Tthey saved my vacation!!! From the lovely young lady at the front des... read more Tthey saved my vacation!!! From the lovely young lady at the front desk (I believer her name was Regan) to all of the techs... everyone was extremely polite and courteous! One tech (I believe Donovan, who is clearly a BMW expert), stopped what he was doing to test drive my vehicle. They did an electronic diagnostics for $90 that didn't turn up anything, but on the test drive he immediately became alarmed and turned back around to the shop. To make an even longer story a little short: I rented a car, left my car there (they have someone who will take you to the rental car co. if you need it; my rental car co came and picked me up) and not even 3 hours later they were calling me to tell me I could come pick up my car! Apparently there was a bad fluid build up between the drive shaft and the transfer case causing the jerking at low speeds and turning. They did a complete fluid flush of the transfer case (said my fluids were BLACK!) and then tightened up the shaft. They advised that I do another fluid flush in two months and prepare to replace the transfer case if that doesn't work. Drove the car for a few hours and so far I can barely feel the jerking! I was told I may feel mild versions of it when turning the vehicle, but so far it's been great. Only problem now is , my car is pulling hard to the right so I may have to go back to Henry's to get an alignment before I hit the road home! What a vacation??
Daniel always gives great customer service and auto service. I needed ... read more Daniel always gives great customer service and auto service. I needed work done on my car that could potentially be quite costly. He made every effort to fix my car for the least amount of labor time involved. What could have cost $1000, cost me $400 and the car is running great. Thanks Daniel!
