very disappointed. I've found and fixed the issue you were unable to .... read more very disappointed. I've found and fixed the issue you were unable to . Spring rate and crack pressure setting were the culprit. Went from a yellow spring to a purple in the forge actuator and turned down the crack pressure from 15 to 13. Whats upsetting though is that a bolt was missing from the actuator, so I had to spend ~300 for a new one as well as finding that you had ground down the actuator mount on the turbo when you said you had not. You also broke a mounting bolt used to hold down the turbo blanket. I would expect a much high level of service and competency from a shop charging the rate you do.
I was driving from out of state to my 2nd home for a Christmas family ... read more I was driving from out of state to my 2nd home for a Christmas family visit. As I was driving over the Courtney Campbell Causeway, sun setting on the horizon, had to open the sunroof and smell the salt air. Beautiful scene. Got to my place a few minutes later...could not close my sunroof. Tried to get the roof to close over the next day to no avail. Called the local dealer, earliest service appointment was 7 weeks out. Was recommended to a European repair shop by a neighbor. After looking at it for a few minutes, they said, "need to take it to the dealer, work too involved". Looked up European car repair in Pinellas County online, several came up, including R&B's. Had great reviews. Called and spoke to A.J. Professional, informative, explained the initial steps w/costs and could get me in the next day. Dropped it off next day and they Ubered me back to my place. They called a few hours later, had gotten the roof to close, which is all I wanted. Cost was exactly what was quoted, initially. Quoted me a price for a new sunroof motor, which sounded reasonable. Decided to leave as is because of heading back North in a couple of weeks and not needing the roof open for quite a while. Being from out of town and completely at their mercy, they could have taken it to me. Instead, A.J. and Molly chose to be honest, courteous and professional. If you have work needed on a European car...take it to this shop. You won't regret it.
I made an appointment through RepairPal. When I arrived at RB Auto Ser... read more I made an appointment through RepairPal. When I arrived at RB Auto Service they had no record of my appointment. I explained my situation and the kindly worked me in. At the end of the day they were unable to get my finished and we’re helpful in getting me set up in a rental. We were very pleased with the repair and service we received from the entire shop. We will definitely be a return customer!
