I was driving from out of state to my 2nd home for a Christmas family ... read more I was driving from out of state to my 2nd home for a Christmas family visit. As I was driving over the Courtney Campbell Causeway, sun setting on the horizon, had to open the sunroof and smell the salt air. Beautiful scene. Got to my place a few minutes later...could not close my sunroof. Tried to get the roof to close over the next day to no avail. Called the local dealer, earliest service appointment was 7 weeks out. Was recommended to a European repair shop by a neighbor. After looking at it for a few minutes, they said, "need to take it to the dealer, work too involved". Looked up European car repair in Pinellas County online, several came up, including R&B's. Had great reviews. Called and spoke to A.J. Professional, informative, explained the initial steps w/costs and could get me in the next day. Dropped it off next day and they Ubered me back to my place. They called a few hours later, had gotten the roof to close, which is all I wanted. Cost was exactly what was quoted, initially. Quoted me a price for a new sunroof motor, which sounded reasonable. Decided to leave as is because of heading back North in a couple of weeks and not needing the roof open for quite a while. Being from out of town and completely at their mercy, they could have taken it to me. Instead, A.J. and Molly chose to be honest, courteous and professional. If you have work needed on a European car...take it to this shop. You won't regret it.
I made an appointment through RepairPal. When I arrived at RB Auto Ser... read more I made an appointment through RepairPal. When I arrived at RB Auto Service they had no record of my appointment. I explained my situation and the kindly worked me in. At the end of the day they were unable to get my finished and we’re helpful in getting me set up in a rental. We were very pleased with the repair and service we received from the entire shop. We will definitely be a return customer!
I want to thank Richard and the whole team who worked on my older SLK ... read more I want to thank Richard and the whole team who worked on my older SLK 320. I travel for work and she has been sitting for the past 2 years. I had her brought in, they diagnosed her needs and provided a written estimate and made recommendations for what was needed. The communication between Richard and I was through phone calls and e-mails as I was out of state the entire time. What a wonderful group of people who take amazing pride in their work. I was so happy when I picked her up and she was road and performance ready! I can’t thank you all enough for the amazing job you did! I highly recommend Richard and his team for anyone needing attention for their MB. Kelly Osborn
