I used to go there a lot, but the last two or three times was less tha... read more I used to go there a lot, but the last two or three times was less than perfect. I left them a tire to check a slow leak weeks later Nobody took care of it really! I talk to the boss Ziad he is only song and dance. Then I asked the guy to flip a Tire on the rim they damaged the bead scrapping that one year old tire…. Needless to say I’m not going back.
Must over watch or they will not do it correctly. Had TireRack ship... read more Must over watch or they will not do it correctly. Had TireRack ship rims and matching metal valve stems to OK Tire, 800 SW 24th St, Fort Lauderdale, FL. I had to work. Sent a friend with shipping invoice and quote estimate. Explained all items on shipping invoice and instructed them to make sure OK Tire verifies everything came in and correct. I returned from work and rubber valve stems were installed. I asked why. They said they were not shipped. I asked why didn't they tell me? I was texting to friend the whole time they were at OK Tire. We called and OK Tire said matching metal valve stems were not shipped. We would have to get the correct valve stems and pay the full price again for the change out. We need to take it up with TireRack. I had to make calls and coordinate actions to correct. I'm personally back at OK Tire, now. I brought the valve stems and instructed the tires have to be re-balanced, due to change in weight of metal valve stems. I should not have to tell tire guys that but wanted it to be clear ahead of time. I watched from the shop and the tech was about to put the first tire back on. I asked if he balanced it. He said, in a condescending way as if I was stupid, "No." I told him the wheels need to be balanced. He got up in a huff and marched to the office. Pulled up the work ticket. Saw to be re-balanced. Threw the work ticket in the trash. Stood around for 10 minutes microwaved some food and ate before balancing the wheels. It's 10:30am, not lunch time. I Don't need this display of attitude when I'm back here on my time and my extra expense during a work day, for their mistake. I would NOT recommend OK Tire. Unless you know what they are supposed to be doing correctly and you can personally oversee them. Now the tech is stopping to talk to other techs and people pulling in. Taking as much time as he can. It worked. For a 30 minute job. Car in the shop from 9:55 to 11:25, 1 hour 30 minutes. Finished and didn't tell the office he was done. Started on another job. I had to tell the office and get my keys. After returning home and further inspection. They did not use the supplied chromed lug nut socket. Used a black steel socket. The edges of the rim lug nut holes are all scared up with black scratches. Impossible to remove.
They did a great job in taking care of my vehicle challenges. The mana... read more They did a great job in taking care of my vehicle challenges. The manager, Jesus was friendly and super helpful in explaining the problems and solutions. Definitely recommend this place for vehicle repairs! Edward M. Pompano Beach, FL
