Mechanics don't know what their doing! My son took his car here due to... read more Mechanics don't know what their doing! My son took his car here due to a noise in the rear. He was told the wheel bearings were making noise. He picked up his car, crossed town and the noise was back.... He took it back and they tried telling him it was now the timing belt that was the problem. Luckily he read their BS and left. Took it to another mechanic and the PROBLEM was the DRIVESHAFT U JOINTS!!!!!! Any 1st year auto technician should have been able to know what the problem was by just listening to the noise!!! Spoke to the manager, this was a $500.00 error that they refused to fix. They took total advantage of a poor College kid!
Went to Pepboys today to get four 10ply tires for my dodge 1500, after... read more Went to Pepboys today to get four 10ply tires for my dodge 1500, after pricing several places pepboys appeared to be the best deal at $569.04. It turns out I could not have possibly been more wrong. The manager; Mike, gave me a quote of $569.04 (without giving me details about what that included), and said I would get a free brake inspection, alignment check, and that a free warranty came with the tires. All great news! He said it would take at MOST an hour and a half. I decided to hang out and watch the work being done. A young kid I believe named Karlo began the work. It took him twenty minutes to remove the first tire, and additional ten to twenty minutes to try and get the rim removed with the automatic machine. Finally he called over another attendant to help him get it removed. Then he began texting. I was getting frustrated at this point, since it had been nearly fourty-five minutes since the process began and he only had ONE tire removed. Another twenty minutes later he had put the new tire on the rim and loaded it onto the truck... only then did he realize he FORGOT to put pieces back on the rim. At this point I was LIVID and called over Manager Mike, I asked him if Karlo had done this kind of work before. Manager Mike said "He just hasn't used this equipment." I said "So he's never done this work before?" Manager Mike said "No, not on this equipment." I said "What the hell, why did you give me a newbie? I don't want him working on my truck anymore." Manager Mike said "I'll go help him in a moment." Several minutes later, he emerged from the back room with a bowl of cereal, munching away as he leisurely strolled over to where Karlo was STILL struggling to get the first wheel mounted right. Manager Mike continued eating and did not help Karlo at ALL, instead he watched him struggle to get the second wheel off. I stood there staring in horror at the situation, finally after about five minutes, Manager Mike realized I was watching and put down the cereal and began helping. When he walked back into the office, I told him again that Karlo should NOT be touching my car, I wanted SOMEONE ELSE to finish the work. FINALLY, another mechanic came over and began popping the tires off, and replacing them. It took him only twenty minutes, what took Karlo nearly two hours. Even with as quickly as the new man worked, I was still there nearly three hours. Finally when the truck was finished Manager Mike came back in. I told him that this was the WORST Pepboys experience I had ever had, and that although he had been nice to me it was clear that Karlo had no idea what he was doing and had no business working on a truck when he didn't know the equipment. Secondly I told Manager Mike that he was badly representing his company, as the way I was treated... a young woman with a truck... made it seem that his company put the 'newbie' on the woman's truck because it 'didn't matter'. Manager Mike said; 'It's alright!' When I get in the car, already angry that Manager Mike did not even offer me an APOLOGY much less a discount off my purchase... did I realize that I got charged for a $57.12 warrant that he told me was FREE. Not only that but I was charged for wheel balancing... how was that not part of the package? He said everything was included. If I had known the warranty was extra I would have never purchased it. Needless to say, a HORRENDOUS experience, I will NEVER be supporting Pepboys again as a customer AND as a woman. I urge other potential customers to stop and think before you patronize their store.
I brought my car into to have an oil leak diagnosed, and replace a fau... read more I brought my car into to have an oil leak diagnosed, and replace a faulty oil pan. They replaced the gasket and oil pan and I provided the parts. It was still leaking so I returned it several times over the next few months and they tightened the bolts, and another time they replaced the gasket and pan again with my supplied parts. Then they convinced me that the Rear Main seal was the partial cause of the oil leaks also, and they charged me to replace the Rear Main and suggested that the crank shaft probably had a groove formed under the seal and that a product called a Repair Sleeve would be needed. I purchased the parts and they did the work. When they started up the car the oil leave from the rear main was pouring out!! They had put the repair sleeve in improperly, so I had to go and purchase another one. I showed them the manufactures procedures for installing the sleeve, and the owners father got mad at me and told me to get the hell out and not to tell them how to do their job! They did not follow the manufacturer procedure for repair and it still leaks a small amount. When I returned to pick up the car to guarantee that it was not leaking, due to this being about the 4th time I had to return, the owner Dave REFUSED to let me inspect the car and demanded only cash, no check, no credit card, then he told me that the work would NOT be guaranteed either and took the keys hostage. I reluctantly paid the bill and drove a few blocks and inspected the underneath and found that it was still leaking!!! I immediately took the car to Der Meister auto repair who inspected the car for free ,and we filmed the condition underneath. It had 5 oil pan nuts that were loose and leaking. Der Meister tightened up the nuts to spec and two wouldnt tighten at all because they were tight as could be. When I drove off I also found that the car wouldnt shift gears when it was running! They had let air into the clutch lines when the installed the Clutch while they did the rear main. I called them the next day as it was after 5pm now, and they told me to drive it to their shop and they would look at it!! Seriously! Drive it there! To have these idiots work on it again!? I had paid Tire Town and Muffler to stop the oil pan leaks, and apparently they wouldnt guarantee the Repair Sleeve work. The oil pan was still leaking. And they refused to fix it. I had Honda Dealership inspect and they determined that the oil pan was leaking and removed the lock washers that Tire Town and Muffler had put on the pan, and this appeared to stop the leak. Upon inspection the gasket was torn in several places , in the exact locations of the leaking nuts observed prior when Der Meister looked at it. Tire town refused to reimburse me for charging me and the repair not being completed, and them refusing to work on the car further. These people are scum. Do not take your car there!! They lied about what had happened, were not capable of changing an oil pan and gasket, nor putting on a repair sleeve properly. I told me that I would have to sue them to get the money back!! Even after I showed them the damaged oil pan gasket, they claimed that someone damaged it after I left them. However it was leaking immediately after I left them and gasket was damaged in the exact places of the leaks!! They will be super nice at the counter to get your work then they are jerks later.
