I had a horrible experience thanks to Mark Roberts. After waiting days... read more I had a horrible experience thanks to Mark Roberts. After waiting days to hear if I had been approved for a bank loan, I drove over after specifically telling Mark to have ALL of the paperwork ready. I still ended up wasting an hour because NOTHING was ready. I was then told that they couldn't approve me because they dropped the price by a couple hundred dollars and they needed to get approval from the bank again. Since when does the bank need to re-approve a loan for less money? I left. After two phone calls, I decided to come back since I got a great interest rate. I once again tell him to have everything ready, but he only has 3 pieces of paper ready and he tells me that now we have to wait for someone else to print out the important paperwork that should have been printed already. My mother was upset and they had an argument in the middle of the showroom and Mark called her a "mean person" and told her that I didn't have to buy the car. I don't know how this guy still has a job. Either his boss doesn't know how horrible of a salesman he is or his boss doesn't care. Congratulations Phillips Toyota! You just lost the future business of a 23 year old. Good job Mark (can you sense the sarcasm?)!
FORD OF CLERMONT service dept is run by crooks, liars and theives. I t... read more FORD OF CLERMONT service dept is run by crooks, liars and theives. I took my 2002 Tbird in for servicing as I needed a new battery and I also wanted to get my engine fan coolant reservoir flushed, drained and new fluid put in as I accidentally poured a few ounces of water in it by mistake. The service dept told me that the bearings in the engine fan were shot and that I need to replace the engine fan assembly as well as the coolant reservoir. Parts were $611 for the fan assembly and $122 for the coolant reservoir. Labor was quoted as $800 and they charged me a $90 diagnostic fee as well. I declined to have the fan assembly and coolant reservoir replaced but did have them install the battery which cost $114.99. I had a coupon from FORD for a battery for $84.99 but Ford of Clermont wouldn't honor it. So I paid $114.99 plus $90 for diagnostic tests. I took my tbird to Griffis Autos in Groveland to have them check it out. They did a full diagnostic test on the engine, fan, etc and also visually inspected the fan motor. They said there was no damage to the bearing, fan, motor, etc. They also drained the coolant reservoir as I requested, replaced fluid......total cost $70. I have driven car several hundred miles with no issues of overheating, etc. FORD OF CLERMONT LIED and tried to get me to purchase a fan assemby and reservoir and spend over $1500 on repairs I didn't need. LIARS and THIEVES. DO NOT take your car there....If you have a Ford or a Lincoln go to Griffis auto in Groveland. Honest, ethical and they have all the diagnostic equipment Ford has. The owner was head mechanic at Ford Of Clermont for over 20 yrs. I am in no way affiliated with Griffis but am so thankful to them for saving me a ton of money for repairs I didn't need. As far as Ford of Clermont goes, I will do my best to tell everyone to avoid them like the plague! Jim L. Clermont
