Goodyear Auto Service Center

I took my 1995 4runner to Goodyear to purchase tires. Goodyear offered me a credit card to receive an 80 dollar rebate on the purchase of tires. I accepted the offer and received a Goodyear credit card with a 2500 dollar limit. Once approved the associate promptly told me I needed to have my brakes serviced all the way around and in order to warranty my new tire I would need to replace my idler arm and have a 4 wheel alignment completed. The total cost would be nearly 2000 dollars. I agreed to allow them to complete all the repairs. After the brake job was completed the ASE tech could not determine why the brake pedal was not as firm as it should be but said it would be ok to drive home. I live approximately 25 miles from the Goodyear store. I drove the car home and immediately found that I had limited braking capacity and an extremely unsafe vehicle. The next morning I took the vehicle back to Goodyear. They could not determine why the brakes no longer functioned properly after they did the brake job. They determined that the vehicle needed to go to the Toyota dealership to figure out why the brakes were not functioning properly after they completed the brake job. I agreed to allow them to send it to Toyota but stated in multiple conversations with Ryan at Goodyear do not authorize any work to be completed unless Goodyear is going to pay for it. Toyota determined that the brake pedal needed to be adjusted to complete the brake job. Goodyear authorized the repair without contacting me. Once the repairs were complete Goodyear customer service and service manager (Jim Bessemer) contacted me telling me that I was going to have to pay an additional 251.70 dollars to Toyota to complete the brake repairs on my vehicle. I would like for Goodyear to reimburse me the 251.70 and a written apology from the Goodyear and the service manager for allowing an unsafe vehicle to leave the repair facility endangering my life and other on the road without properly being repaired.

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