We have been to Rich's about 6 times and have always had a great exper... read more We have been to Rich's about 6 times and have always had a great experience. My Honda Odyssey runs better than ever! Thank you!
The clutch went out in my daughter's meticulously maintained 1990 Corv... read more The clutch went out in my daughter's meticulously maintained 1990 Corvette. I called around for the best price. Cliff here at Ellis road automotive. Gave me the best price and said he was capable of doing the job. I picked up the car and it had a extremely loud rattle. He said it would go away don't worry about it. It got louder. I took it back and he yelled at me and said there's nothing wrong with it and if he takes it apart I have to pay him for his time. He took it apart told me I had to come look at it. I told him if I knew what I was looking at I wouldn't have called him in the first place. I looked at it with him. We both noticed that he installed the throwout bearing incorrectly and it was crooked and off center. He said he would fix it. He called me and said he put it back together but it's still making the noise. He damaged the transmission in my daughter's Corvette and admitted to it. I asked him how we were going to resolve this? His reply was: "try and sue me I'm going to retire soon and I don't care"! On top of that, he threw the car keys at me and told me to get out. How's that for good service? I paid $1,000 for him to $5,000 worth of damage.
Brought my Crown Victoria Police Interceptor in with a "wishlist" of a... read more Brought my Crown Victoria Police Interceptor in with a "wishlist" of a few things that needed to be taken care of. I always sit and wait for my car. This time I happened to have a Dr later in the afternoon. My car wasn't finished by the time I needed to go to my appointment. Kevin made sure I had a ride to and from my appointment. No other mechanic has ever offered to do any such thing. This is only one of the many reasons that Master Team is the only place I take my car. Thank you Kevin and Janeane for all that you do for your customers.
