I had an accident that significantly damaged my car. It was towed to ... read more I had an accident that significantly damaged my car. It was towed to M and L Auto Center because they were next on the police rotation for towing. I was going to have the car repaired by the facility suggested by my insurer and went to M and L to sign a release to transfer it. After speaking at length with the owner, Mike, I felt that if he repaired the car, he would be an advocate serving my interests rather than those of the insurer, and serve as a liaison throughout the repair process. Also, his office and shop were extremely neat, clean, and well-organized, which I took as an indication of how they might approach their work. I left the car at M and L for the repairs and am glad I did. The car was finished on the day it was promised, which was a very reasonable length of time considering the amount of damage. Throughout, I was kept up to date on the progress and was always able to speak with Mike when a question arose. The car was spotless inside and out when I picked it up. The repair looked perfect and the car ran great. A couple very minor details were noticed at the time of delivery and were immediately rectified. Within the week after leaving the shop, a couple problems arose that were intermittent or delayed, and not initially apparent. Both times the issues were immediately investigated and rectified. I was asked to follow-up with Mike should any other questions or problems arise (none have), and I feel confident they would also be addressed promptly and properly. Having no knowledge of local body shops, and having to decide whom to trust to repair my car under the stress of an accident, was a difficult decision. I feel fortunate that M and L happened to be who the police called to tow the car. They were extremely professional and helped make the repair process as painless as I could have hoped. I would not hesitate to return to M and L for other work in the future.
I had a posittive experience with M&L Auto Collision after my vehicle ... read more I had a posittive experience with M&L Auto Collision after my vehicle was towed to their facility when in an accident. My insurance company wanted me to move my car to one of their repair shops. After meeting the owner of M&L I decided to have my car repaired there. Only because of the owners positive and friendly attitude towards me and also he was willing to work with me regarding my deductible. The quality and workmanship was above my expectations I couldn't see where there was ever any damage done to my car. I would recommend M&L to anyone looking for a quality and honest shop! Bev
I found the owner to be straight forward and had done everything he pr... read more I found the owner to be straight forward and had done everything he promised. Plus more! My insurance company wanted me to have my car fixed at another shop, but ML is a fellow man of faith. I was guaranteed quality repairs on my 2011 Lincoln and received nothing less. Not only did he cut my deductable in half, but he really went the extra mile when hidden damage was found beneath the rear quarter. He dealt with the insurance company to make sure they would pay for all this, as he really seemed to care about making sure my car was repaired properly. The delivery date he gave me was really close to the original estimated date, even with all of the supplemental assessments and repairs. To top it all off, the young man that detailed my car was just finishing with the cleaning and noticed a fairly deep accident-related gash in my back tire. ML immediately ordered a new tire and had it put on in no time!
