Excellent Customer Service! Excellent quality of work! Excellent exper... read more Excellent Customer Service! Excellent quality of work! Excellent experience at Jimmy's! It truly shows that they value their customers. They treated us like a priority throughout our repair process where we were clearly informed about all the repairs and always had open communication with the staff about any concerns. They were upfront and honest about all the expenses and didn't mind "inspections" from my husband...quite frequently. EVERYONE is so friendly, helpful and patient. Thanks to everyone for always, always being so kind and caring to me and my hubby during our stressful time. Bravo! Customers for life! Nikki
I purchased a used vehicle and dealer has denied any repairs within th... read more I purchased a used vehicle and dealer has denied any repairs within the first 30 days of purchase. Within first week a crack on windshield became noticeable. Dealer declined repairing. Safelite informed me crack has been there and was covered up so I had to replace the entire windshield within first 7 days. Then brakes began to squeak loudly and transmission wasn't shifting properly. Had a second opinion for these issues and found rust on brakes and that transmission fluid had been over filled. Brought car back to dealer on the 23rd day and was denied repairs again citing nothing is wrong and that rust is expected and that second opinion people are wrong. I know there are problems with the car cause I'm driving it! To be denied help within the first 30 days of purchase is just wrong. Clearly these issues were there and weren't disclosed to me at purchase or covered up so I wouldn't notice at time of purchase. My warranty cannot cover repairs for pre existing conditions. Now I'm paying for repairs that should have been made by the dealership.
If I could have given 0 stars, I would have. This place does horrible... read more If I could have given 0 stars, I would have. This place does horrible service. The customer service is just as bad. Had to refuse to take my car twice due to poor workmanship. Going to pick my car up this afternoon and contact an attorney. There is dirt in the paint and it looks worse now than when I dropped the car off. It was minor damage due to a collision with a deer. I was told that my car was just one of those that was just too hard to fix. Nothing has been lined up like it was supposed to be, and I was told that they painted extra on my bumper as a courtesy. A courtesy that left my bumper looking worse than when I brought it in, even with the damage from the deer. I would not recommend anyone go to this place, unless you want to be ripped off and treated like crap.
