My Equinox was hit in the left rear corner, pushed 8 ft into my Motor ... read more My Equinox was hit in the left rear corner, pushed 8 ft into my Motor Home by another large Motor Home which damaged the right front corner & the hood; $4000 worth of damage. It took 3.5 weeks to repair the car; but much of that was due to damage that couldn't bee seen by the adjuster initially and required parts to be ordered to complete the job. The left rear quarter panel was a candidate for replacement but I didn't want that done so Wayne's was able to work the damage out of the existing panel. Overall the work was very good, I can't tell that any damage was ever there. They, like any body shop, don't give you daily updates; they are busy serving you and a lot of other people. They have a large facility and all the people I talked to were always courteous. You may be put on hold if you call but that's because its a busy place.
I had a horrible experience thanks to Mark Roberts. After waiting days... read more I had a horrible experience thanks to Mark Roberts. After waiting days to hear if I had been approved for a bank loan, I drove over after specifically telling Mark to have ALL of the paperwork ready. I still ended up wasting an hour because NOTHING was ready. I was then told that they couldn't approve me because they dropped the price by a couple hundred dollars and they needed to get approval from the bank again. Since when does the bank need to re-approve a loan for less money? I left. After two phone calls, I decided to come back since I got a great interest rate. I once again tell him to have everything ready, but he only has 3 pieces of paper ready and he tells me that now we have to wait for someone else to print out the important paperwork that should have been printed already. My mother was upset and they had an argument in the middle of the showroom and Mark called her a "mean person" and told her that I didn't have to buy the car. I don't know how this guy still has a job. Either his boss doesn't know how horrible of a salesman he is or his boss doesn't care. Congratulations Phillips Toyota! You just lost the future business of a 23 year old. Good job Mark (can you sense the sarcasm?)!
A two week job is now on one month. Constantly put on hold when callin... read more A two week job is now on one month. Constantly put on hold when calling, then cut off. Spoke with manager who had lots of excuses and promises for better communication almost two weeks ago, but no change. If you have body work to be done, DON'T GO HERE!
