I am sorry your experiece was less than satisfactory, from my experien... read more I am sorry your experiece was less than satisfactory, from my experience I can tell you that I have rarely had a better one than with this provider. I took my car to the Mercedes service in Naples and they quoted an outrageous amount of money. I was disapointed because I have always taken my car to the Mercedes dealer, but this was too much to bear. My wife suggested Chet's because we always see imports getting serviced there. To make a long story shorter, within 30 minutes they go it fixed for ten times less than what Mercedes had quoted. We were amazed, paid our bill and left a nice tip! From now on that is the place we will go instead of the Mercedes dealer. I have to add that perhaps the poster above had a bad experience, or there was a misunderstanding, that happens to any business. I would suggest to keep an open mind and realize that all businesses have their ups and downs. At least for us this was amazing!
I am from Jacksonville and I was passing through Naples when my car br... read more I am from Jacksonville and I was passing through Naples when my car broke down with no warning. I ended up taking it to Chet's to have a diagnostic done. They got back to me and told me my transmission pump had gone out and burned up my transmission. they told me they were 110% sure and it was going to cost me about 1900 before tax. I decided to take my car back to Jax and have the work done there. When I picked up my car the owner met me and forced me to pay him a hundred dollars for the diagnostic even though all they did was hook up the tool to the computer (they do this for free at autozone and other places). He swore to me they did a physical inspection even though my car had not moved from the spot the tow truck driver had left it the day before. When I took it to the shop in Jacksonville the guys there said no way was it the pump and the transmission is probably fine. They turned out to right and it was the torque converter which only cost $800 to fix. To put it simply, Chet’s ripped me off for the $100 they did nothing for and tried to make me pay to replace a perfectly good transmission that they probably wouldn’t have even replaced. To top it off, he was very rude when I picked my car up.
They were a breath of fresh air and answered all my questions honestly... read more They were a breath of fresh air and answered all my questions honestly which made me feel extremely comfortable and confident with this shop!! My car was done on time as premises and looked better than new. Local owned and operated - trust me and give them your business because it's the best quality I've ever seem locally .
