I am sorry your experiece was less than satisfactory, from my experien... read more I am sorry your experiece was less than satisfactory, from my experience I can tell you that I have rarely had a better one than with this provider. I took my car to the Mercedes service in Naples and they quoted an outrageous amount of money. I was disapointed because I have always taken my car to the Mercedes dealer, but this was too much to bear. My wife suggested Chet's because we always see imports getting serviced there. To make a long story shorter, within 30 minutes they go it fixed for ten times less than what Mercedes had quoted. We were amazed, paid our bill and left a nice tip! From now on that is the place we will go instead of the Mercedes dealer. I have to add that perhaps the poster above had a bad experience, or there was a misunderstanding, that happens to any business. I would suggest to keep an open mind and realize that all businesses have their ups and downs. At least for us this was amazing!
I am from Jacksonville and I was passing through Naples when my car br... read more I am from Jacksonville and I was passing through Naples when my car broke down with no warning. I ended up taking it to Chet's to have a diagnostic done. They got back to me and told me my transmission pump had gone out and burned up my transmission. they told me they were 110% sure and it was going to cost me about 1900 before tax. I decided to take my car back to Jax and have the work done there. When I picked up my car the owner met me and forced me to pay him a hundred dollars for the diagnostic even though all they did was hook up the tool to the computer (they do this for free at autozone and other places). He swore to me they did a physical inspection even though my car had not moved from the spot the tow truck driver had left it the day before. When I took it to the shop in Jacksonville the guys there said no way was it the pump and the transmission is probably fine. They turned out to right and it was the torque converter which only cost $800 to fix. To put it simply, Chet’s ripped me off for the $100 they did nothing for and tried to make me pay to replace a perfectly good transmission that they probably wouldn’t have even replaced. To top it off, he was very rude when I picked my car up.
Coastland has greatly helped me out as a young car owner. They do all ... read more Coastland has greatly helped me out as a young car owner. They do all my routine maintenance work (the wait time for an oil change is next to nothing from what I used to wait when I took my car to the dealership) and even fixed the clip on my fender for free the same day I noticed it was hanging from beneath my car. The staff is very friendly and helpful, they all jumped to help me understand what was needed to be done to maintain my car and helped me decide how to break up the list in the most affordable way. I would recommend Coastland Automotive services to anyone who cares about their car!
